Administrator - Receptionist

Tees Esk and Wear Valleys NHS Foundation Trust; York and North Yorkshire; On-site; GBP 25,000; Full time

Job summary

An NHS Trust in the UK is looking for compassionate receptionists to join their team at Foss Park Hospital. You will be the first point of contact for patients and visitors, requiring strong admin skills and a friendly demeanor. The role offers a salary of £24,465 pro rata and excellent benefits, including NHS discounts and wellbeing support. Clocked shifts and induction training are included.

Benefits

Generous NHS pension scheme

27 days annual leave plus bank holidays

NHS staff discounts

Access to Trust gyms

Wellbeing support

Qualifications

• Willingness to work towards Level 3 qualification in Business and Administration.
• Understanding confidentiality and maintaining it.
• Courteous and sensitive to others' needs.

Responsibilities

• Greet service users and external partners face to face.
• Manage incoming and outgoing post and room bookings.
• Perform basic admin tasks and maintain visitor logs.

Skills

Microsoft Office applications knowledge

General office duties experience

Data inputting experience

Communication skills

Education

BTEC Diploma/Level 2 in relevant field or equivalent experience

Key skills/functional skills in literacy and numeracy Level 2

Job description

Tees Esk and Wear Valleys NHS Foundation Trust

Administrator - Receptionist

The closing date is 30 November 2025

Due to internal promotion, we are looking for three compassionate and professional receptionists to join our dedicated team based at Foss Park Hospital. (1 x 22 hours).

Foss Park Hospital is a purpose built mental health inpatient facility which opened in 2020 that provides services and delivers care to adults and older people in the York & Selby area. The hospital is situated on the outskirts of York City Centre just inside the ring road (north), ten minutes from Monks Cross Shopping Centre and benefits free on‑site parking and is easily accessed by car, bus and bicycle.

As a member of our Foss Park reception team you will be the first point of contact for patients, families, and visitors; you will play a vital role in creating a welcoming and supportive environment at the heart of the hospital. This is an opportunity to make a real difference by proving both practical assistance and a kind reassuring presence.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

The main duties will require you to greet service users, carers, and external partners face to face including answering queries via telephone in a professional and friendly manner. The role will involve managing incoming and outgoing post, room bookings, ordering supplies, logging calls with estates, dealing with prescriptions, petty cash, booking taxis or patient transport, arranging collection of pathology samples, and general office duties. The ability to remain calm, communicate clearly, adhere to confidentiality, and promote a positive culture for those living with mental health issues and/or learning disabilities.

The successful candidate will be expected to perform basic admin tasks, update clinic lists, maintain visitor logs, issue access cards, deal with incoming & outgoing post, photocopying and ensure that all information in the reception area for staff and the public is clearly displayed and updated as appropriate.

For more details, please read carefully the job description, and to be successful at shortlisting, please briefly describe how you match this description citing examples to reinforce your experience.

About us

This position has a salary of £24,465 pro rata, per annum and a generous NHS pension scheme. As a member of our NHS Trust, you will receive a fantastic annual leave package (27 days which increases with service, plus bank holidays) and access to extensive staff benefits which includes:

• NHS staff discounts in over 200 branded sites/stores.
• A TEWV monthly staff prize draw.
• Car lease scheme.
• Access to Trust gyms.
• Option to purchase additional annual leave.
• Access to staff wellbeing support.

Staff recognition is very important to us; you may be recognised through the Greatix and Star Award schemes. Our Administrators are professionals and are a valuable asset to our organisation. We understand they have a key role in the support and delivery of our services and that their dedication helps us to provide safe and high‑quality care for our patients. The kind of care we would want for our loved ones.

Job responsibilities

Our Trust is dedicated to supporting our colleagues in providing an excellent working environment and encourages everyone to share their progressive ideas. All staff have regular 1‑2‑1 supervisions and an annual appraisal, which provides lots of opportunity for celebration of achievements, and discussions around challenges, and your aspirations.

You will be required to work 12 hour shifts from 7.30am – 7.30pm on a rota with other reception staff. You will be fully supported by a welcoming team of admin and clinical staff and will not be lone working on the premises at any time. If successful you will be supplied with a job plan and a fully supported induction.

For an informal discussion or to arrange a visit to Foss Park Hospital please contact Karen Willis (Locality Admin Manager) via email: [e-mail].

This is a rewarding role working in a desirable team, if you feel this is the challenge for you then we very much look forward to receiving your application.

Person Specification

Qualifications

• BTEC Diploma/Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration.
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.

Experience

• Experience of general office duties.
• Data inputting experience.

Knowledge

• Working knowledge of Microsoft Office applications (Word, Excel and Outlook)
• Understanding of confidentiality and how to maintain this.
• Knowledge of office systems and processes.
• Knowledge of receiving visitors/telephone callers and taking accurate messages.

Personal Attributes

• Flexible in approach to supporting colleagues and the service.
• Courteous and sensitive to others needs or feelings.
• To take responsibility for self and committed to continual personal development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust