Administrator/Receptionist

Via Community Ltd; Kingston; On-site; GBP 29,000 - 33,000; Full time

Job summary

Via Community Ltd in Kingston is seeking an Administrator/Receptionist for the Kingston Service. You will greet visitors, answer calls, and manage a busy front desk with a warm and professional approach.

You will support referrals, assessments, correspondence, invoices and petty cash, while coordinating room bookings and keeping reception areas tidy. The role requires strong IT and communication skills and a calm, non-judgemental manner with diverse stakeholders.

Responsibilities

• Greet visitors and callers at the Kingston Service front desk.
• Manage referrals, assessments, correspondence, invoices and petty cash.

Job description

Administrator/Receptionist Job 0454

• Job Reference: JOB0454
• Location: Kingston
• Salary: £28,868 per annum, including London weighting where applicable
• Vacancy Type: Permanent/Full Time
• Working Hours: 37.5
• Application Deadline: Sunday, October 18, 2026

Who we are

At Via, our mission is to provide the best health and wellbeing support to as many people as possible, helping them to change their lives for the better.

Last year, we supported over 11,000 people across the UK affected by alcohol and drug use. Everything we do is driven by our values:

• Care. Care for people is at the heart of everything we do.
• Be human. We are accessible, genuine and humble. Always learning.
• Do the right thing. We’re open, honest and inclusive. We get things done.

We want to recruit the very best talent. We believe in nurturing a positive workplace culture where our colleagues feel valued, recognised, empowered, and supported.

This is an exciting opportunity to join a fast-paced and growing organisation.

We’re looking for an Administrator/Receptionist for our Kingston Service.

As an Administrator/Receptionist, you will be the ‘first face of the service’, providing a warm and professional welcome to those who use our service, professionals and our local partners and stakeholders. You will be able to demonstrate a non-judgemental attitude and an ability to engage with people from diverse backgrounds. With strong IT and communication skills, you will be able to manage a busy reception and switchboard and support the service with taking and processing referrals and assessments, correspondence, invoices and petty cash.

This is a dynamic and varied role, involving collaboration with colleagues across multi-disciplinary teams and external stakeholders, ensuring compliance with all Via policies and safeguarding principles. You will take lead for the security, tidiness, and health and safety of the premises, including completing and actioning regular risk assessments and checks, and coordinating necessary repairs or maintenance.

You’ll also support performance and service quality by assisting with data collection, record auditing under the guidance of the Data Manager. In addition, you will play an active part in supporting service user involvement, volunteers, and peer mentors, and will be required to minute multi-disciplinary meetings.

This is not just a job – you’ll help people rebuild their lives, reconnect with their family and friends, return to work or education, and much more.

We’re looking for individuals with compassion, good communication skills and the ability to stay calm under pressure.

If you’re someone who is a good listener, stays curious, and wants to make a difference, we’d love to hear from you.

Deadline: Sunday 18th October 2026 at midnight

Salary: £28,868 per annum, including London weighting where applicable

Vacancy type: 37.5 hours

Working hours: Monday to Friday 9am-5pm, with occasional late shifts on Thursdays 11am-7pm.

Our Data Manager is happy to talk through this role, what a typical day might look like, development opportunities, and Via’s national network. You can reach Lucy Cammock on 07561105764 or [e-mail]

Job Profile document