Administrator - Part-time

HCRG Care Group; Chippenham; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Group pension

Discounts via My Reward Hub

Wellbeing resources

Job summary

HCRG Care Group is seeking a highly organised Part-Time Administrator to support busy back-office operations at Greenways. The role involves handling patient inquiries, coordinating with multiple departments, and maintaining high standards of confidentiality.

Based in Chippenham, the role requires excellent IT skills and a proactive, team-oriented approach to meet deadlines and deliver a high level of service to service users and partners.

Qualifications

• GCSE Maths and English at A-C or equivalent.
• Administration experience.
• IT systems experience.
• High level of computer literacy to include MS Office (Outlook, Word, Excel).
• Accurate and efficient IT and keyboard skills.
• Effective interpersonal, organisational and communication skills.
• Ability to communicate clearly with a wide variety of colleagues and service users, both verbally and in writing.
• Ability to work with discretion, sensitivity and maintain confidentiality.
• Good planning and organisational skills and ability to meet deadlines.
• Ability to prioritise and manage workload within a busy environment and work as part of a team.
• Excellent planning and organisational skills and ability to meet deadlines.

Responsibilities

• Provide administrative support to back-office functions of BSW Community Health SPA.
• Respond to enquiries from patients/service users, referrers/healthcare professionals, and the public.
• Liaise with other departments to promote a patient focussed service and effective internal/partner working relationships.
• Handle highly sensitive, confidential information with discretion and professionalism.

Skills

Interpersonal skills

Organisational skills

Communication skills

Discretion and confidentiality

Education

GCSE Maths

GCSE English

NVQ II Administration

NVQ II Customer Services

Tools

MS Office (Outlook)

MS Word

MS Excel

Job description

We are looking for a highly organised and reliable Part-Time Administrator to join our team. This is a fantastic opportunity for someone who enjoys working in a busy environment, has excellent attention to detail, and takes pride in providing a high standard of administrative support.

The Administrator role will support the back-office functions of the BSW (B&NES, Swindon, Wiltshire) Community Health SPA and has a key role in providing administrative, clerical and organisational support to services. The role will liaise with other departments and services, responding effectively to enquiries from patients/service users, referrers/ health care professionals, other agencies and the public. The role will consistently promote a patient focussed service, delivering a positive customer experience and supporting effective internal and partner working relationships across BSW. This is a demanding role requiring high levels of administrative skills / communication skills and the ability to work proactively as part of a team. The role may also require verbal and written client and stakeholder contact, requiring a high level of inter‑personal skills. Having a respectful and empathetic attitude will be essential, with the capacity to manage highly sensitive, complex and confidential information.

Please see the job description attached for further responsibilities. This is a part-time role working 18 hours per week. Base: Ground Floor Unit 1, Greenways Business Park, Chippenham, SN15 1BN

Essential Requirements

• Maths and English GCSE (A-C) or equivalent level
• Administration Experience
• IT Systems Experience
• High level of computer literacy to include a good working knowledge of Microsoft Office packages including Outlook, Word, Excel
• Accurate and efficient IT and keyboard skills
• Effective interpersonal, organisational and communication skills
• Ability to communicate clearly with a wide variety of colleagues and service users, both verbally and in writing
• Ability to work with discretion, sensitivity and maintain confidentiality
• Good planning and organisational skills and ability to meet deadlines
• Ability to prioritise and manage workload within a busy environmentAbility to work as part of a team
• Excellent planning and organisational skills and ability to meet deadlines

Desirable Qualifications

• NVQ II Administration
• NVQ II Customer Services
• Previous health or social care experience
• Understanding of medical terminology
• Knowledge of clinical systems or databases

Other Requirements

Ability to travel to another BSW base as required.

Package

As an Administrator, you’ll be part of our valued team based at Greenways. You will feel valued as an Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of £25,500 - £27,098 Pro Rata with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year

About the Company

We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.