Bank Business Support Administrator

HCRG Care Group; Woking; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Flexible Shift Booking

Wagestream Access

Professional Growth

Innovative Culture

Recognition & Engagement

Commitment to Excellence

Job summary

HCRG Care Group is seeking a highly organised Business Support Administrator to join the Safeguarding Team in Woking. This important role maintains safeguarding records, handles data entry, and protects confidential information with high attention to detail.

The role operates Monday to Friday, 9:00am to 5:00pm from the Woking Hub, with potential for some home working after training. The ideal candidate will have GCSEs in Maths/English, strong administrative experience, and proficient keyboard

Qualifications

• GCSE level English and Maths or equivalent.
• Previous administrative experience in a busy environment.
• Strong keyboard skills and attention to detail.
• Proficient in MS Office applications (Outlook, Word, Excel).

Responsibilities

• Direct referrals to appropriate professionals and escalate urgent cases.
• Allocate referrals accurately and maintain client confidentiality.
• Provide signposting to services and agencies.
• Maintain and update clinical systems, databases, and templates.
• Handle general admin tasks including stock orders, correspondence, and minute-taking.
• Support safeguarding processes and coordinate strategy meetings.

Skills

GCSE Maths & English

Administrative experience

Accurate keyboard skills

Microsoft Office (Outlook, Word, Excel

Education

GCSE level or equivalent

Tools

Microsoft Office

Job description

The following content displays a map of the jobs location - Woking

As a Bank Business Support Administrator we value you and your wellbeing, offering a range of benefits to help you feel supported and appreciated:

As well as the attractive hourly rates of pay, at HCRG Care Group you will benefit from:

• Flexible Shift Booking - Self-book bank shifts and request time off up to six weeks in advance for a better work-life balance.
• Wagestream Access - Track and access earned wages anytime, avoiding high-interest loans or overdrafts.
• Professional Growth - Gain experience across various services, access free training, and join our Strive for Better professional network..
• Innovative Culture - Share ideas, apply for national funding, and contribute to service improvements.
• Recognition & Engagement - Nominate colleagues for awards and participate in executive Q&A sessions.
• Commitment to Excellence - Be part of a team with "Good" or "Outstanding" CQC-rated services.

Job Introduction

We are looking for a highly organised and conscientious Business Support Administrator to join our dedicated Safeguarding Team.

This is an important administrative role, providing essential support to ensure safeguarding records are accurately maintained and updated in a timely manner.

The successful candidate will be responsible for data entry and maintaining sensitive patient information, requiring a high level of attention to detail, confidentiality, and professionalism at all times. Whilst the role supports patient services, there is no direct patient contact involved.

The service runs Monday to Friday, 9:00am to 5:00pm, based primarily from our Woking Hub. Following a successful training period and once fully competent in the role, there will be opportunities for some home working in line with service needs.

If you are an organised administrator with excellent accuracy, strong communication skills, and experience handling confidential information, we would love to hear from you

Main Responsibilities

Direct referrals to appropriate professionals, manage incorrect referrals, and ensure urgent cases are escalated promptly.

Follow protocols to ensure accurate, timely allocation of referrals and maintain confidentiality on client systems .

Provide signposting to HCRG Care Group services and other agencies.

Maintain and update clinical systems, databases, and clinic templates.

Provide general administrative support, including stock ordering, correspondence handling, information distribution, and minute-taking .

Support safeguarding processes: manage documentation for police domestic violence notifications, coordinate strategy meetings, and process child protection/Marac correspondence.

Work flexibly to cover colleagues and ensure service priorities are met.

Ideal Candidate

Good general education to at least GCSE level or equivalent, including Maths and English

Administrative experience in a busy, customer facing environment

Accurate and efficient keyboard skills

High levels of computer literacy - to include a good working knowledge of Microsoft Office packages incusing Outlook, Word, Excel.

Ability to work as part of a team

Effective interpersonal and communication skills, both verbal and written

Good telephone manner

Polite and helpful customer service skills

Ability to work with discretion, sensitivity and maintain confidentiality

Good planning and organisational skills and ability to meet deadlines

Ability to prioritise and manage workload in busy environment

• Minute taking
• Knowledge of clinical systems or databases

Other requirements: the successful applicant will need to be a car driver

Please see attached job description for full personal specification.

For further information please contact Lisa on 07867373045

About the Company

We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you'll work for is part of HCRG Care Group Holdings Limited and by applying for this job we'll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.