Administrator - Medical Secretary

Tees, Esk and Wear Valleys NHS Foundation Trust; Ripon; On-site; GBP 26,000 - 31,000; Part time

Benefits offered by this job

NHS pension scheme

27 days annual leave plus bank holiday

Free parking

Job summary

Tees, Esk and Wear Valleys NHS Foundation Trust in Ripon is seeking a confident, supportive administrator to join the Crisis Resolution and Home Treatment team at The Orchards.

This part-time role (34 hours per week) covers diary management, dictation processing, minute taking and accurate records on the electronic patient system, with regular supervision and opportunities for development.

Qualifications

• Experience in an administrative environment including digital dictation and Microsoft Office.
• Ability to manage multiple calendars and produce information for reporting.
• Understanding of data protection and confidentiality in line with procedures.

Responsibilities

• Diary management for Consultants and medical team.
• Processing of digital dictation and production of patient letters.
• Minute taking and accurate, timely record keeping on the electronic patient record system.
• Provide supervisory support to administrative staff and coordinate meetings.
• Contribute to service and quality improvement initiatives.

Skills

Diary management

Supervisory support

Communication

Prioritising workload

Relationship building

Multitasking

Education

BTEC Diploma/Level 3 Diploma in Leadership and Management / NVQ in Business Admin

IT qualification (ECDL/RSA/Microsoft License)

GCSEs in Maths & English (or equivalent)

Tools

Microsoft Office

Electronic patient records system

Digital dictation

Job description

An opportunity has arisen for a confident and supportive administrator to join our busy and dedicated Crisis Resolution and Home Treatment team (CRHT) based at The Orchards in Ripon. This post is part-time, 34hours per week, Monday to Friday. The CRHT team operates 24-hours a day, providing advice and support to those seeking help in a mental health emergency or being referred by a healthcare professional for assessment and triage. Further information about our services can be found here CRHT services provided by TEWV The Orchards is a base of operations for multiple mental health teams working across North Yorkshire, County Durham and Teesside. The CRHT team are based here, as are the Early Intervention Psychosis team and there is an inpatient mental health recovery unit on site too. The site benefits from free parking and is easily accessible by car and bicycle. As a member of the CRHT team, you will work in an open plan office alongside clinicians and support staff. The office is an area of high activity, and no two days are the same. If you are looking for a new challenge, enjoy variety in your work and are looking to be part of a team striving to make a difference, This role is at the heart of a cohesive and dedicated team and is a pivotal role in the day-to-day operations. You will work collaboratively with other administrators, closely with the clinicians and the team manager, to support them in ensuring high standards are maintained and that they have everything they need to provide the best possible care for service users. The successful candidate will be able to evidence that they are comfortable multi-tasking, are confident offering supervisory support to other administrative staff, can communicate confidently, build strong working relationships with a variety of people and can prioritise their workload. Duties will include comprehensive, pro-active and re-active diary management for the Consultants and medical team; processing of digital dictation and production of patient letters; minute taking; accurate and timely record keeping (confidential, sensitive and legal information) on the electronic patient record system, All staff have regular 1-2-1s, quarterly supervision meetings and an annual appraisal, which provides lots of opportunity for discussion around achievements, challenges and aspirations. Staff recognition is very important to us; we work closely with colleagues to support development, the staff voice, and to recognise teams and individuals through our Greatix and Star Award schemes; highlighting the outstanding work being done every day. We recognise that Administrators are professionals and are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high quality care for our service users. The kind of care we would want for ourselves and for our loved ones.,

• Implementing and maintaining systems and processes within an administration team.
• Leading, supervising and training staff on administrative processes in a positive manner to facilitate delivery of an effective service.
• Significant experience of working in an administrative environment including digital audio typing, Microsoft Office applications, management of multiple calendars, filing systems, collating and presenting information.
• Co-ordinating meetings and associated duties.
• Extracting data and report preparation.
• Participation in service and quality improvement initiatives.
• Advanced typing skills and inputting data accurately and efficiency. Whilst having extensive experience in an administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for an individual with a passion for people, customer service experience, extensive organisational and digital data management skills, an interest in working in a health care setting and a 'can do' attitude., BTEC Diploma/Level 3 Diploma in Leadership and Management OR NVQ in Business Administration OR equivalent demonstrable knowledge gained through relevant work experience. Plus a willingness to work towards a Level 5 in Leadership and Management within an agreed timescale
• IT Qualification (e.g. ECDL, RSA, Microsoft License) OR equivalent knowledge gained through relevant work experience
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above) / New GCSE in Maths and English (Grade 4 to 9), Understanding of data protection and service user / staff confidentiality in line with defined procedures and guidelines.
• A sound understanding of quality improvement initiatives.
• Organising competing demands and workload, meeting deadlines using delegation where necessary.
• Problem solving for an area of work or developing alternative or additional procedures. We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for. We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health. We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it. We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.

With a starting salary of £28,392 per annum (pro-rata), a generous NHS pension scheme, a fantastic annual leave package (27 days annual leave plus bank holidays) and access to other NHS staff benefits and discounts, it is fair to say that this job has a lot to offer. And, its not just the NHS pay scale and benefits that we offer that make joining our organisation an excellent choice, there are many training and development opportunities available, giving you the opportunity for career progression.