Administrator – Life & Pensions

Jobtailor; Manchester; On-site; GBP 20,000 - 26,000; Full time

Job summary

Jobtailor in Manchester is seeking a customer-focused back-office administrator to process life and pensions data, handle inquiries, and maintain records.

You will work 8am-5pm, Monday to Friday, in-house, with accuracy and service levels as priorities. This role requires experience in Life & Pensions or regulated financial services and a passion for helping people.

Qualifications

• Experience in Life & Pensions or regulated financial services.
• Excellent accuracy skills.
• Availability to work Monday–Friday 8am–5pm.

Responsibilities

• Process calculations and life/pensions-related data in in-house systems according to documented procedures.
• Complete administration tasks within service standards.
• Refer complex problems to senior staff.
• Receive, investigate, and respond to customer inquiries.
• Maintain accurate customer records.
• Communicate effectively verbally and in writing.
• Achieve productivity, quality, and contractual service-level targets.
• Manage and prioritise own workload to meet targets.
• Complete required quality and productivity documentation.
• Work flexibly across back-office teams when support is required.
• Provide customer service and resolve issues by phone, paper, and mail.

Skills

Customer service skills

Attention to detail

Problem solving

Effective communication

Listening skills

Reliability

Flexibility

Punctuality

Education

GCSE Mathematics and English

Job description

Process calculations and life/pensions-related data in in-house systems according to documented procedures
Complete administration tasks within service standards
Refer complex problems to senior staff
Receive, investigate, and respond to customer inquiries
Maintain accurate customer records
Communicate effectively verbally and in writing
Achieve productivity, quality, and contractual service-level targets
Manage and prioritise own workload to meet targets
Complete required quality and productivity documentation
Work flexibly across back-office teams when support is required
Provide customer service and resolve issues by phone, paper, and mail

Requirements

• Previous experience in the Life & Pensions or regulated Financial Services sector, ideally in a customer service or administration role
• Genuine passion for helping people
• Confident communicator with a professional and friendly manner
• Excellent listening skills and ability to problem solve
• Fast learner with attention to detail
• Ability to work under pressure and prioritise workload
• Punctual and reliable
• Excellent accuracy skills
• Minimum Grade Standard Grade GCSE Grade C / National 5 Grade 4 in Maths and English
• Ability to work Monday–Friday between 8am and 5pm

Core Competencies

Demonstrates expertise in processing life and pensions-related data while maintaining accurate customer records and achieving service-level targets. Strong communication skills and a commitment to customer service are essential for resolving inquiries effectively.

Highest-signal resume keywords

• Life And Pensions Experience
• Customer Service Skills
• Attention To Detail
• Problem Solving
• Administration Skills

ATS Optimization Keywords

Hard Skills

• Data Processing
• Quality Documentation
• Service-Level Target Achievement
• Record Maintenance
• Mathematics
• English Proficiency

Soft Skills

• Effective Communication
• Listening Skills
• Workload Prioritization
• Reliability
• Flexibility

Industry Keywords

• Financial Services
• Regulated Sector
• Customer Inquiries
• Back-Office Support
• Service Standards