Administrator - GAP Claims Assessment

SVB Solutions; Warwick; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

BUPA healthcare

Life insurance and critical illness

Employee Assistance Programme

Staff discounts and events

Modern offices with on-site parking

Excellent transport links

Job summary

SVB Solutions in Warwick is seeking an Administrator - GAP Claims Assessment to manage a portfolio of GAP insurance claims, guiding customers through the claims process with accuracy and professionalism.

The role requires strong administration and customer service skills, with the ability to research information, communicate clearly, and use Microsoft Office and CRM systems. Full training is provided, and the role offers hybrid working with 1 day from home.

Qualifications

• Previous experience in administration, customer service or claims handling.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organisational abilities.
• The ability to research information and make informed decisions.
• A proactive approach and the ability to manage your own workload.
• Confidence using Microsoft Office and CRM systems.
• A genuine desire to help customers and deliver excellent service.

Responsibilities

• Manage your own portfolio of GAP insurance claims from start to finish.
• Research the current value of customers' vehicles and negotiate with motor insurers.
• Speak with customers to explain the claims process and provide regular updates.
• Review and validate documentation to ensure claims are processed accurately.
• Maintain accurate records using internal systems.
• Work closely with colleagues to ensure claims are resolved efficiently.
• Deliver a professional, empathetic and reassuring service to customers.

Skills

Administration

Customer service

Claims handling

Communication

Attention to detail

Organisation

Time management

Research

Empathy

Tools

Microsoft Office

CRM systems

Job description

Administrator - GAP Claims Assessment

Salary: £26,450 per annum + Excellent Benefits
Location: Warwick
Working Pattern: Hybrid - 1 day working from home
Hours: Monday-Friday, 8:30am-5:00pm (37.5 hours)

We are recruiting on behalf of a well-established insurance solutions provider that partners with many of the UK's leading automotive dealer groups to provide GAP insurance.

This is an excellent opportunity for an experienced Administrator, Customer Service Advisor or Claims Handler looking to develop a long-term career within the insurance industry. Full training will be provided, making this an opportunity for someone with strong administration and customer service skills.

The Role of Administrator - GAP Claims Assessment

As an Administrator - GAP Claims Assessment, you will manage your own portfolio of GAP insurance claims, supporting customers throughout the claims process and ensuring each claim is handled efficiently, accurately and professionally.

You will be responsible for reviewing documentation, researching vehicle values, liaising with motor insurers and keeping customers informed at every stage.

• Manage your own portfolio of GAP insurance claims from start to finish
• Research the current value of customers' vehicles and negotiate with motor insurers
• Speak with customers to explain the claims process and provide regular updates
• Review and validate documentation to ensure claims are processed accurately
• Maintain accurate records using internal systems
• Work closely with colleagues to ensure claims are resolved efficiently
• Deliver a professional, empathetic and reassuring service to customers

The ideal candidate for an Administrator - GAP Claims Assessment will have:

• Previous experience in administration, customer service or claims handling
• Strong communication and interpersonal skills
• Excellent attention to detail and organisational abilities
• The ability to research information and make informed decisions
• A proactive approach and the ability to manage your own workload
• Confidence using Microsoft Office and CRM systems
• A genuine desire to help customers and deliver excellent service

Insurance, automotive or motor claims experience would be advantageous but is not essential, as full training will be provided.

Benefits

• £26,450 per annum
• Monday-Friday working hours - no shifts or weekends
• Hybrid working - 1 day from home
• Full training, ongoing development and genuine career progression
• BUPA healthcare
• Life insurance and critical illness cover
• Employee Assistance Programme
• Staff discounts and regular company social events
• Modern offices with free on-site parking
• Excellent transport links, close to the A46, Warwick town centre and within walking distance of Warwick Parkway Station