Administrator - GAP Claims Assessment

Confidential; Warwick, Coventry; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Full training and ongoing development

BUPA healthcare

Life insurance and critical illness

Employee Assistance Programme

Staff discounts and company events

Modern offices with free on-site PARK

Excellent transport links near Warwick

Job summary

Confidential is seeking an Administrator to join our GAP Claims Assessment team in Warwick. This hybrid role (1 day WFH) supports a busy portfolio of GAP insurance claims, with a salary of £26,450 per year and benefits.

You will review documents, liaise with motor insurers, communicate with customers, and keep accurate records using our internal systems. The role requires strong communication, attention to detail and good organisational skills.

Qualifications

• Administration, customer service or ideally claims-handling experience.
• Excellent written and verbal communication skills.
• Strong attention to detail and document-checking abilities.
• Effective research, problem-solving and decision-making skills.
• Good organisational skills and the ability to manage an individual workload.
• Confidence using Microsoft Office, CRM systems and digital record-management platforms.
• A proactive, professional and customer-focused approach.
• Insurance administration or claims assessment would be advantageous.
• Motor insurance, automotive retail or vehicle valuation would be useful.

Responsibilities

• Manage a portfolio of GAP insurance claims, ensuring cases progress efficiently from start to finish.
• Review, verify and validate claim documentation to ensure accuracy and completeness.
• Research vehicle valuations and liaise with motor insurers to support fair and accurate claim settlements.
• Communicate with customers throughout the claims process, providing clear explanations, regular updates and reassurance.
• Maintain accurate customer records, claim documentation and case information using internal systems and CRM platforms.
• Investigate claim-related information, assess documentation and support informed decision-making.
• Coordinate with colleagues and external stakeholders to resolve queries and progress claims within required timescales.
• Deliver a professional, empathetic and customer-focused service while maintaining confidentiality and accuracy.
• Organise and prioritise workloads effectively, managing multiple cases and meeting deadlines.

Skills

Communication skills

Attention to detail

Organisational skills

Customer-focused

Problem solving

Research skills

Microsoft Office

CRM systems

Digital record management

Tools

Microsoft Office

CRM systems

Job description

Administrator GAP Claims Assessment

Location: Warwick, Warwickshire

Hybrid (1 day working from home) Monday to Friday, 8:30 am 5:00 pm. Salary: £26,450 per annum + excellent benefits

We are recruiting on behalf of a well-established insurance solutions provider that partners with many of the UK's leading automotive dealer groups to provide GAP insurance.

Key Responsibilities of the Administrator GAP Claims Assessment

• Manage a portfolio of GAP insurance claims, ensuring cases progress efficiently from start to finish.
• Review, verify and validate claim documentation to ensure accuracy and completeness.
• Research vehicle valuations and liaise with motor insurers to support fair and accurate claim settlements.
• Communicate with customers throughout the claims process, providing clear explanations, regular updates and reassurance.
• Maintain accurate customer records, claim documentation and case information using internal systems and CRM platforms.
• Investigate claim-related information, assess documentation and support informed decision-making.
• Coordinate with colleagues and external stakeholders to resolve queries and progress claims within required timescales.
• Deliver a professional, empathetic and customer-focused service while maintaining confidentiality and accuracy.
• Organise and prioritise workloads effectively, managing multiple cases and meeting deadlines.

Essential experience needed to be an Administrator GAP Claims Assessment

• Administration, customer service or ideally claims-handling experience.
• Excellent written and verbal communication skills.
• Strong attention to detail and document-checking abilities.
• Effective research, problem-solving and decision-making skills.
• Good organisational skills and the ability to manage an individual workload.
• Confidence using Microsoft Office, CRM systems and digital record-management platforms.
• A proactive, professional and customer-focused approach.
• Insurance administration or claims assessment would be advantageous.
• Motor insurance, automotive retail or vehicle valuation would be useful.

Benefits

• Full training, ongoing development and genuine career progression
• BUPA healthcare
• Life insurance and critical illness cover
• Employee Assistance Programme
• Staff discounts and regular company social events
• Modern offices with free on-site parking
• Excellent transport links, close to the A46, Warwick town centre and within walking distance of Warwick Parkway Station