Legal Manager - Probate

Co-op; West of England; Hybrid; GBP 46,000 - 48,000; Full time

Benefits offered by this job

Pension contributions (up to 10%)

Incentive scheme (up to 10% afterProb)

28 days holiday + bank holidays

Discount on Co-op products

Stream - early access to pay

Virtual healthcare

24/7 colleague support

Coaching & study leave

Cycle-to-work

Job summary

Co-op is seeking a Legal Manager - Probate to lead and develop a team of senior case managers, delivering high-quality legal advice and excellent client service. The role is hybrid, with offices across Bristol, Manchester, Sheffield and Stratford-upon-Avon, and 37.5 hours per week.

You will mentor colleagues, provide expert probate guidance, and drive continuous improvement while ensuring outstanding service delivery in a fast-growing, technology-enabled legal team.

Qualifications

• Excellent probate knowledge and ability to resolve legal issues through expert support.
• Ability to mentor and develop experienced colleagues.
• Passion for delivering outstanding client service.
• Strong analytical skills with the ability to use management information (MI) effectively.

Responsibilities

• Lead, develop and motivate your team to deliver performance targets.
• Take responsibility for all line management duties for your team.
• Provide expert legal and technical audit support to experienced case managers.
• Champion client focus and the delivery of outstanding service.
• Identify areas for continuous improvement and help implement change.

Skills

Probate expertise

Mentorship & development

Client service mindset

Analytical & MI skills

Job description

Legal Manager - Probate
£46,000 to £48,000 plus excellent benefits (Work Level 6A)
Full time, 37.5 hours
We're now working in a hybrid way, with colleagues dividing their time between working from home and in one of our office locations in Bristol, Manchester, Sheffield, or Stratford-upon-Avon.

We're looking for Legal Managers to join our market leading probate operations team.

In this role you'll coach, mentor, and develop team of senior and lead case managers to deliver quality legal advice, strong case progression and great client service. You won't need to source your own work or bring a following of clients with you. And you'll be joining a fast growing, innovative legal business where we use technology to respond to the changing needs of our clients.

What you'll do

• Lead, develop and motivate your team to deliver performance targets
• Take responsibility for all line management duties for your team
• Provide expert legal and technical audit support to experienced case managers, making sure we're delivery a high quality of service
• Champion client focus and the delivery of outstanding service
• Identify areas for continuous improvement and help to positively implement change in the team and the wider department

What you'll bring

We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you'll need to bring:

• Excellent technical probate knowledge with the ability to understand legal issues and resolve them through expert support
• The ability to support, mentor and develop experienced colleagues
• A passion for delivering outstanding client service
• Strong analytical skills with the ability to use management information (MI) effectively

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• a pension with up to 10% employer contributions
• incentive scheme up to 10% after probation depending on performance
• 28 days holiday plus bank holidays (rising to 32 in line with service)
• 30% discount on Co-op products and 10% off other brands
• Stream - early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• coaching, training and support such as study leave, to help you develop your skills and progress your career
• Cycle-to-work scheme

A place where you'll belong

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.

As part of the application process, you'll be asked to complete an online assessment, it will take you around 20 minutes to complete this.