Administrator / Customer Correspondence Administration Assistant

AWD online; Liverpool, Liverpool City Region, Knowsley; Hybrid; GBP 25,000; Full time

Job summary

An established industry player is seeking an Administrator / Customer Correspondence Administration Assistant to join their dynamic team in Kirkby. This full-time position offers a hybrid working model, allowing for a balance between office and home work. The ideal candidate will possess exceptional administrative and customer service skills, with a proactive approach to resolving customer queries. You will be part of a supportive environment that emphasizes compliance and best practices, ensuring customer interactions uphold the company's reputation for excellence. If you thrive in a collaborative setting and are eager to contribute to a well-respected organization, this opportunity is perfect for you.

Benefits

Cycle to Work Scheme

Electric Car Salary Sacrifice

Free On-Site Parking

Childcare Vouchers

Dental and Health Cash Plan

Company Pension Plan

Life Assurance

Colleague Assistance Program

Retail Discounts

Holidays starting at 21 days

Qualifications

• Strong written and verbal communication skills are essential.
• Experience in customer service and administration is required.

Responsibilities

• Resolve customer queries promptly and effectively.
• Support the collections department to achieve favorable outcomes.

Skills

Administrative Skills

Customer Service Skills

Communication Skills

Microsoft Office / 365

Organizational Skills

Education

High School Diploma

Relevant Administrative Certification

Tools

Microsoft Word

Outlook

Job description

Administrator / Customer Correspondence Administration Assistant who has excellent administrative, customer service, organisational and communication skills is required for a well-established company based in Kirkby, Liverpool, Merseyside, North West England.

SALARY: £25,000 per annum + Benefits

LOCATION: Hybrid / Kirkby, Liverpool, Merseyside, North West England (L33)

The company operates a hybrid working pattern which allows colleagues to gain a work-life balance with the opportunity to work from the office and home for part of the week once core competencies are achieved.

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Monday-Friday 9am-5:30pm

Job Overview

We have a fantastic new job opportunity for an Administrator / Customer Correspondence Administration Assistant who has excellent administrative, customer service, organisational and communication skills.

On a day-to-day basis, as an Administrator / Customer Correspondence Administration Assistant, you will work proactively as part of an experienced team responsible for the timely resolution of customer queries and will support the collections department to ensure the right outcome is achieved for the customer, your clients, and the company.

The company is looking for an individual who can multi-task and use a wide range of communication methods with customers such as 2-way SMS, email, and letters, while adhering to compliance and regulations.

In this role, you will be expected to strictly adhere to compliance requirements and industry regulations when interacting with customers. Full training will be provided to ensure you are well-versed in these standards, but it is crucial that you consistently apply the company’s policies and procedures to all communications. This approach ensures customer interactions are handled in line with best practices and organisational guidelines, fostering trust and upholding the company’s reputation for excellence.

Candidate Requirements

• Excellent written and verbal communication skills
• Good knowledge of Microsoft Office / 365 (including MS Word, Outlook)
• Polite and professional approach when dealing with customers
• Excellent customer service skills
• A good administrative background
• The ability to multi-task and prioritise workload

Benefits

The company offers a range of programmes and benefits to support their employees and their families, including:

• Cycle to Work and Electric Car Salary Sacrifice schemes
• Free on-site parking, bike storage, and shower facilities
• Childcare Vouchers
• Dental and Health Cash Plan
• Company Pension Plan
• Life Assurance and Colleague Assistance Program

Retail Discounts

They also offer hundreds of discounts on shopping, days out, restaurants, cinema, holidays, and more, including brands like Tesco, Ikea, ASOS, Nike, TK Maxx, BooHoo, JustEat, Deliveroo, B&M, Curry’s, Argos, Primark, Odeon, Pizza Express, Costa Coffee, and many others.

Holidays

Holidays start at 21 days (rising to 25), plus 8 bank holidays.

How to Apply

To be considered for this position, please submit your CV to our Recruitment Team for review. CVs of applicants meeting the requirements will be forwarded to our client for consideration. By submitting your application, you consent to us sharing your details with the client.

JOB REF: AWDO-P13368

Full-Time, Permanent Admin Jobs, Careers, and Vacancies in Kirkby, Liverpool, Merseyside, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specializes in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

Website: http://www.awdo.co.uk

Reference: AWD-IN-SPJ