Administrator / Customer Correspondence Administration Assistant

Aluminum Window Designs Ltd; Liverpool; Hybrid; GBP 25,000; Full time

Job summary

An established industry player is seeking a proactive Administrator / Customer Correspondence Administration Assistant to join their dynamic team in Liverpool. This role offers a unique opportunity to enhance your administrative and customer service skills while working in a hybrid environment. You will be responsible for addressing customer queries and ensuring compliance with industry regulations. With a focus on maintaining high standards of communication and customer satisfaction, you will play a vital role in the company's reputation for excellence. If you thrive in a supportive team and are eager to make a difference, this position is perfect for you.

Benefits

Cycle to Work Scheme

Free On-Site Parking

Childcare Vouchers

Dental and Health Cash Plan

Company Pension Plan

Life Assurance

Colleague Assistance Program

Retail Discounts

Holidays starting at 21 days

Qualifications

• Excellent written and verbal communication skills.
• Ability to multi-task and prioritize workload.

Responsibilities

• Proactively resolve customer queries and support the collections department.
• Adhere to compliance requirements and industry regulations.

Skills

Administrative Skills

Customer Service Skills

Organisational Skills

Communication Skills

Microsoft Office / 365

Education

High School Diploma

Tools

Microsoft Word

Microsoft Outlook

Job description

Administrator / Customer Correspondence Administration Assistant

Join to apply for the Administrator / Customer Correspondence Administration Assistant role at Aluminum Window Designs Ltd

Administrator / Customer Correspondence Administration Assistant

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Join to apply for the Administrator / Customer Correspondence Administration Assistant role at Aluminum Window Designs Ltd

who has excellent administrative, customer service, organisational and communication skills is required for a well-established company based in Kirkby, Liverpool, Merseyside, North West England.

SALARY: £25,000 per annum + Benefits

LOCATION: Hybrid / Kirkby, Liverpool, Merseyside, North West England (L33)

The company operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week once you are achieving core competencies.

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Monday-Friday 9am-5:30pm

Job Overview

We have a fantastic new job opportunity for an Administrator / Customer Correspondence Administration Assistant who has excellent administrative, customer service, organisational and communication skills.

On a day-to-day basis as an Administrator / Customer Correspondence Administration Assistant you will work pro-actively as part of an experienced team responsible for the timely resolution to customer queries and will support the collections department to ensure the right outcome is achieved for the customer, your clients and the company.

The company is looking for an individual who can multi-task and can use a wide range of different methods to communicate with customers such as 2-way SMS, email, and, letters, whilst adhering to compliance and regulations.

In your role as the Administrator / Customer Correspondence Administration Assistant you will be expected to strictly adhere to compliance requirements and industry regulations when interacting with customers. While full training will be provided to ensure you are well-versed in these standards, it is crucial that you consistently apply the companys policies and procedures to all communications. This approach ensures that customer interactions are handled in line with best practices and organisational guidelines, fostering trust and upholding the companys reputation for excellence.

Candidate Requirements

As the Administrator / Customer Correspondence Administration Assistant you will have the following skills and experience:

• Excellent written and verbal communication skills
• Good knowledge of Microsoft Office / 365 (including MS Word, Outlook)
• Polite and professional approach when dealing with customers
• Excellent customer service skills
• A good administrative background
• The ability to multi-task and prioritise workload
  
  

Benefits

The company offer a range of programmes and benefits to help their people and their families stay healthy and happy, including:

• Cycle to Work and Electric Car Salary Sacrifice schemes
• Free on-site parking, bike storage and shower facilities
• Childcare Vouchers
• Dental and Health Cash Plan
• Company Pension Plan
• Life Assurance and Colleague Assistance Program
  
  

RETAIL DISCOUNTS

They also offer 100s of discounts on shopping, days out, restaurants, cinema, holidays and much more, including: Tesco, Ikea, ASOS, Nike, TK Maxx, BooHoo, JustEat, Deliveroo, B&M, Currys, Argos, Primark, Odeon, Pizza Express, Costa Coffee and many, many more

HOLIDAYS

Holidays start at 21 days (rising to 25), plus 8 bank holidays

How To Apply

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13368

Full-Time, Permanent Admin Jobs, Careers and Vacancies. Find a new job and work in Kirkby, Liverpool, Merseyside, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Administrative and Support Services

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