Administrator | Berkshire Healthcare NHS Foundation Trust

Berkshire Healthcare NHS Foundation Trust; Bracknell; Hybrid; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Flexible working options to support W|

27 days’ annual leave rising with 서비스

Excellent learning and career developn

Job summary

Berkshire Healthcare NHS Foundation Trust in Bracknell is seeking an Administrator to provide a high level of administrative support and maintain efficient office processes for routine and urgent referrals to the Common Point of Entry (CPE). The role sits in a busy open plan office with the option to work remotely and reports to the Admin Manager, requiring strong teamwork and prioritisation.

We pride ourselves on a good work/life balance, structured supervision and access to ongoing training

Qualifications

• Experience providing administrative support in health or social care settings.
• Ability to manage referrals and maintain office processes.
• Strong communication and interpersonal skills.

Responsibilities

• Provide high level administrative support for routine and urgent referrals to the CPE.
• Maintain effective office processes and procedures in a busy team environment.
• Coordinate with Admin Manager and liaise with health services across Berkshire.

Skills

Administrative support

Teamwork

Prioritisation

Communication skills

Interpersonal skills

Office procedures

Referral handling

Tools

MS Office

Email triage

Job description

Administrator | Berkshire Healthcare NHS Foundation Trust

Company: Berkshire Healthcare NHS Foundation Trust

Salary: £29,812 - £32,715 per annum (incl of HCAS)

The Common Point of Entry/ Gateway is the front door to mental health services across Berkshire. It is a predominately telephone-based service offering specialist mental health assessment and signposting to Primary, Secondary, and tertiary based mental health services in Berkshire.

We are primarily based in Bracknell, however, do offer face to assessment and liaise with associated Primary, statutory, and Secondary care services throughout Berkshire.

We are innovative, stable and experienced team who offer high level of support with a good balance of home and office-based work. The Team is committed to offering a good work/life balance with opportunities for personal and professional development.

The post holder will provide a high level of administrative support and maintain effective office processes and procedures in relation to routine and urgent referrals for the Common Point of Entry (CPE). The Role of CPE administrator is set within a busy open plan office along with the ability to work remotely.

The post holder will work under the direction and supervision of the Admin Manager and ensure good communication is maintained.

We are seeking a motivated and passionate individual who has the ability to work well within a team environment and be able to manage and prioritise workload, being able to work on their own initiative with minimal supervision, to meet deadlines and prevent delays for people accessing services to meet their health needs.

In return we offer structured supervision, access to training and development as part of your own personal development programme. This is a friendly and supportive team environment within an organisation that truly makes a difference for people with mental health conditions, their families and carers.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority


• Committed to providing good quality, safe services


• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance


• 27 days’ annual leave rising with service + opportunity to buy and sell


• Excellent learning and career development opportunities


• ‘Cycle to Work’ and car leasing scheme including electric vehicles


• Access to a range of wellbeing tools and services


• Discounts at hundreds of popular retailers and restaurants


• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality


• Generous maternity, paternity, adoption and special leave


• Free parking across Trust sites

The“must haves” for you to be considered for this role:

• Strong knowledge and understanding of the health and social care systems and operating frameworks.


• Previous knowledge and experience of working in similar environment, with service users who have complex mental health needs.


• Effective and competent interpersonal, influencing, communication, observation and reporting skills.


• Previous NHS experience in a similar role

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible

This advert closes on Tuesday 17 Nov 2026

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions