Administrator

Berkshire Healthcare Foundation Trust; Bracknell; Hybrid; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Flexible working options

27 days’ annual leave

Excellent learning and career dev"

Cycle to Work scheme

Free parking across Trust sites

Job summary

Berkshire Healthcare NHS Foundation Trust is seeking an Admin role to support the Common Point of Entry in Berkshire. The post holder will handle referrals, maintain office procedures and work in a busy open-plan team, with the option for remote work as needed.

We offer structured supervision, training, and personal development in a friendly NHS environment that makes a real difference to people with mental health needs and their families.

Qualifications

• Knowledge of the health and social care systems and operating frameworks.
• Experience in a busy office or customer care environment.
• Ability to travel between locations as required.
• NHS experience in a similar role.

Responsibilities

• Provide administrative support for referrals and maintain office processes.
• Work under the direction of the Admin Manager and ensure good communication.
• Prioritise workload to meet deadlines and prevent delays for service users.

Skills

Interpersonal skills

Communication

Organisational skills

Teamwork

Education

NVQ4 or equivalent

CPD knowledge

Tools

MS Office / Office software

Job description

The Common Point of Entry/ Gateway is the front door to mental health services across Berkshire. It is a predominately telephone-based service offering specialist mental health assessment and signposting to Primary, Secondary, and tertiary based mental health services in Berkshire.

We are primarily based in Bracknell, however, do offer face to assessment and liaise with associated Primary, statutory, and Secondary care services throughout Berkshire.

We are innovative, stable and experienced team who offer high level of support with a good balance of home and office-based work. The Team is committed to offering a good work/life balance with opportunities for personal and professional development.

Main duties of the job

The post holder will provide a high level of administrative support and maintain effective office processes and procedures in relation to routine and urgent referrals for the Common Point of Entry (CPE). The Role of CPE administrator is set within a busy open plan office along with the ability to work remotely.

The post holder will work under the direction and supervision of the Admin Manager and ensure good communication is maintained.

We are seeking a motivated and passionate individual who has the ability to work well within a team environment and be able to manage and prioritise workload, being able to work on their own initiative with minimal supervision, to meet deadlines and prevent delays for people accessing services to meet their health needs.

In return we offer structured supervision, access to training and development as part of your own personal development programme. This is a friendly and supportive team environment within an organisation that truly makes a difference for people with mental health conditions, their families and carers.

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

Job responsibilities

The must haves for you to be considered for this role:

• Strong knowledge and understanding of the health and social care systems and operating frameworks.
• Previous knowledge and experience of working in similar environment, with service users who have complex mental health needs.
• Effective and competent interpersonal, influencing, communication, observation and reporting skills.
• Previous NHS experience in a similar role

We're committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

Person Specification

Education, qualifications or training

• NVQ4 or equivalent qualification/experience or equivalent knowledge and experience of using a variety of software programmes/packages

Continuous Professional Development

• Knowledge of administration and/or office procedures and evidence of Continuing Professional Development (CPD)

Previous Experience

• Previous knowledge and experience of working in a busy office and/or customer care environment, undertaking a full range of administrative duties and supervising the work of others

Additional Requirements

• Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Berkshire Healthcare Foundation Trust

Address

£29,812 to £32,715 a yearper annum (incl of HCAS)

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

371-MHS1134-B