Administrator

Recovery Focus; Wimborne Minster; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

27 days annual leave

Pension 4.5% employer contrib.

Life assurance

Birthday leave

Cycle to Work

Wellbeing initiatives

Supportive team environment

Job summary

Waythrough is seeking an Administrator for our Wimborne site to provide proactive administrative support, manage enquiries, and help ensure smooth day-to-day operations. On-site role, 37 hours per week, permanent, with a salary of £25,877.80 to £28,453.64 per year.

You will handle calls, emails, referrals, appointments, and maintain records, databases and reports while supporting colleagues and partner organisations with a courteous, professional approach.

Qualifications

• We are looking for someone organised, approachable and reliable, with strong communication and administrative skills.
• You should be comfortable using IT systems and databases and able to manage competing priorities.

Responsibilities

• Manage telephone calls, emails, referrals and appointments.
• Maintain accurate records and update databases.
• Assist with data collection, reporting and quality standards.
• Organise meetings, room bookings, events and outreach activities.
• Provide general administrative cover to colleagues when needed.

Skills

Organised

Communication

Administrative skills

Tools

IT systems

Job description

Administrator Location: Wimborne (onsite) Hours: 37 hours per week Contract: Permanent, Full time Salary: £25,877.80 - £28,453.64 per annum

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the role

This is an administrative support role within Waythrough, helping to ensure the service runs smoothly and efficiently. You will be a key point of contact for clients, visitors and partner organisations, providing a welcoming and professional first impression while supporting the team with the day-to-day running of the service.

What you'll do

You will manage telephone calls, emails, referrals and appointments, ensuring enquiries are responded to promptly and people are directed to the right support. You will maintain accurate records, update databases, assist with data collection and reporting, and support the service in meeting its quality and performance standards. You will also help organise meetings, room bookings, events and outreach activities, maintain office supplies and equipment, support petty cash administration, and provide general administrative cover to colleagues when needed.

What we're looking for

We are looking for someone who is organised, approachable and reliable, with strong communication and administrative skills. You should have good attention to detail, be confident using IT systems and databases, and be able to manage competing priorities while maintaining accurate records. You will need to be comfortable working with people from different backgrounds, handling enquiries sensitively and professionally, and working collaboratively with colleagues and partner organisations. A commitment to Waythrough's values of being kind, courageous and respectful is also essential.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

Closing Date: 2026-11-27

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.