Housing Administrator

Recovery Focus; North East; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme with 4.5% employer

Life assurance (3× annual salary)

Enhanced sick pay and family-friendly

Birthday leave and extra days

Professional fee reimbursement forre

24/7 online GP access

Employee Assistance Programme

Recognitions and awards

£500 Recommend a Friend bonus

Job summary

Waythrough in the North East is hiring a Housing Administrator to provide administrative support and oversee the reception, ensuring smooth day-to-day operations for the housing team. You will handle data entry and information management with meticulous attention to accuracy, and you may develop your skills through on-the-job training and qualifications.

This 12-month fixed-term maternity cover offers a comprehensive benefits package and a supportive environment focused on mental health and

Qualifications

• Experience in administrative support and reception management.
• Attention to data accuracy and data verification.

Responsibilities

• Provide administrative support and oversee reception for the housing staff.
• Handle data entry and information management with high accuracy.
• Support training and development in data elements of the role.

Job description

Housing Administrator

Location: Durham

Salary: £25,877.80 - £28,453.69

Contract type / hours: Fixed Term(Maternity 12 Months), Full Time

Please note, this is a 12-month fixed-term opportunity to provide maternity cover within the Business Support Team Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About The Role

We have an exciting opportunity to join our Housing service in the North East. You will be required to provide administrative support and oversee the running of reception to provide a team of housing staff with first class administrative support. The post involves administrative duties, alongside data entry and information management, and the ideal candidate would be someone with a meticulous approach to ensuring information accuracy, and a passion for ensuring data integrity using data verification processes to correct any errors and inconsistencies. The role includes scope to train and develop the right candidate in the data elements of the role, including the opportunity to gain recognised qualifications.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date: 2026-11-12

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.