Administrator

Wates Smartspace; Swindon; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Training & development

Career progression

Job summary

Wates Property Services invites applications for an Administrator to join the Planned Maintenance team in Swindon. You will support multiple live workstreams, manage project records, and coordinate communications with residents, subcontractors and internal teams.

This role offers long-term career development within a growing division, ongoing training, and opportunities to contribute to large-scale social housing projects while maintaining high standards of accuracy and customer service.

Qualifications

• Proficiency in Microsoft Office packages, including Excel, Word and Outlook is essential.
• Experience with project/document management systems is advantageous.
• Strong written and verbal communication and organisational skills.

Responsibilities

• Managing project administration and maintaining accurate records.
• Coordinating diaries, meetings and project communications.
• Updating internal systems, trackers and databases.
• Raising purchase orders and processing invoices where required.
• Liaising with residents, clients, subcontractors and internal stakeholders.
• Supporting operational teams with compliance documentation and reporting requirements.
• Producing reports, meeting minutes and programme updates.
• Monitoring project correspondence and ensuring actions are followed up promptly.
• Promoting a culture focused on customer service, accuracy and continuous improvement.

Skills

MS Office

Documentation management

Communication

Tools

Project management systems

Document management systems

Job description

Overview

WPS are seeking an experienced Administrator to join our Planned Maintenance team.

Key Points About the Role

• Supporting planned maintenance projects within occupied social housing.
• Providing administrative support across multiple live workstreams.
• Working closely with operational teams, residents and subcontractors.
• Ensuring project information and records are maintained accurately and efficiently.
• Long-term opportunity within a growing division.

Key Duties

As Administrator, you'll be responsible for the day-to-day administration of projects, ensuring documentation, communication and reporting are managed efficiently to support successful programme delivery.

Responsibilities include:

• Managing project administration and maintaining accurate records.
• Coordinating diaries, meetings and project communications.
• Updating internal systems, trackers and databases.
• Raising purchase orders and processing invoices where required.
• Liaising with residents, clients, subcontractors and internal stakeholders.
• Supporting operational teams with compliance documentation and reporting requirements.
• Producing reports, meeting minutes and programme updates.
• Monitoring project correspondence and ensuring actions are followed up in a timely manner.
• Promoting a positive culture focused on customer service, accuracy and continuous improvement.

Experience Required

• Proven experience in an Administrative, Coordinator or Support role within construction, planned maintenance, social housing or a similar environment.
• Experience managing project documentation, schedules and internal systems.
• Ability to prioritise workloads and manage multiple tasks effectively.
• Strong communication and organisational skills.
• Proficiency in Microsoft Office packages, including Excel, Word and Outlook (essential).
• Experience using project management or document management systems would be advantageous.

Experience supporting refurbishment, retrofit, planned maintenance, FRA works and decarbonisation programmes would be advantageous.

What We Offer

• Ongoing training and professional development.
• Long-term career investment and progression opportunities.
• Exposure to large-scale social housing and planned maintenance projects.
• Benefits package can be discussed during the recruitment process.

What's Great About Us?

Wates Property Services are part of the Wates Group which is a family-owned business with over 125 years of history. Our Planned Maintenance division is a key area of growth, creating excellent opportunities for career development. We believe in recognising talent from within and are committed to investing in our people through promotion, training and long-term career progression.

Our commitments:

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [e-mail]