Administrator

ABL Health ltd.; Sunderland; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Birthday Day off

Flexible Annual Leave scheme

37.5 hours working week

Flu jabs

Blue Light Card

Cycle to work scheme

Leadership and staff away days

Training and Development

Job summary

ABL Health ltd. in Sunderland seeks an Administrator to provide comprehensive administrative and clerical support for the Stop Smoking Service. You will manage calls, referrals, and reception duties, ensuring accurate records and timely documentation.

The role requires experience in health/community settings or customer service, strong IT skills with Word/Excel/Publisher, and the ability to work in a fast-paced, patient-focused environment.

Qualifications

• Be an experienced administrator in health and/or community settings or in customer service environments.
• Experience with Microsoft Office and health-related database systems.
• Positive and proactive, capable of handling multiple tasks at pace.
• Adept in communication with patients, health professionals and colleagues.

Responsibilities

• Provide administration support for the Sunderland Stop Smoking Service and ensure smooth office operation.
• Manage incoming calls and healthcare referrals; direct enquiries appropriately.
• Welcome clients at reception and arrange appointments using calendar systems.
• Maintain accurate and confidential client records across electronic databases and paper files.
• Process information within required timescales and prepare correspondence, reports and meeting minutes.
• Monitor workloads and service targets, assist in identifying suitable venues in line with demand and budget.
• Utilise IT systems (Word, Excel, Publisher) and follow established work allocation processes.
• Provide flexible cover for colleagues during annual leave or sickness.

Skills

Administrative efficiency

Healthcare setting experience

Customer service

Communication skills

Relationship building

Attention to detail

Team player

Tools

Microsoft Word

Microsoft Excel

Publisher

Job description

The role of the Administrator will be to provide administration support for a smoking cessation service. The post holder will be responsible for a range of administration, ensuring the smooth running of the office and the administration of the programmes to meet targets and deadlines set by the funding bodies.

Key Duties and Responsibilities:

As an Administrator for the Sunderland Stop Smoking Service, you will provide comprehensive administrative and clerical support to ensure the smooth and efficient running of the service. You will manage incoming calls and healthcare referrals, direct enquiries to the appropriate team members, welcome clients to reception and arrange appointments using calendar systems. You will maintain accurate and confidential client records across electronic databases and paper files, process information within required timescales, and prepare correspondence, reports, meeting minutes and other documentation. Working collaboratively with colleagues, Project Leads and Managers, you will monitor workloads and service targets, support the identification of suitable venues in line with service demand and budget requirements, and ensure administrative tasks are completed efficiently. You will use a range of IT systems, including Microsoft Word, Excel and Publisher, follow established processes for allocating and completing work, and provide flexible cover for colleagues during periods of annual leave or sickness, contributing to a professional, responsive and client-focused service.

Be an experienced administrator used to working in a health and/or community setting or have experience in a customer service environment.

Experienced working with Microsoft Office and health related database systems

Positive and proactive working at pace with multiple tasks

Adept in communication; positive and welcoming communication style with all patients, health professionals and colleagues

Build strong relationships; good team player happy to work as part of a team and work independently on own tasks

Quality driven; you naturally seek high standards and actively seek to improve them.

Value and remain open to new ideas and perspectives

Employee Benefits:

• Birthday Day off
• Flexible Annual Leave scheme
• 37.5 hours working week
• Flu jabs
• Blue Light Card
• Cycle to work scheme
• Leadership and staff away days
• Training and Development

Please note that we are not able to offer sponsorship for this role