Debt Officer

Suffolk County Council; Ipswich; Hybrid; GBP 24,000 - 33,000; Part time

Benefits offered by this job

Hybrid working

LGPS

Annual leave pro rata

Flexible working

Training opportunities

Job summary

Suffolk County Council in Ipswich is seeking an ASC Debt Officer to support customer billing and debt collection for Adult Social Care. The role offers hybrid working from Endeavour House with some home-based days and a permanent, part-time contract.

Ideal candidates will have experience in a financial environment, with strong accuracy and excellent customer service. DBS checks may be required; closing date details are provided in the application materials.

Qualifications

• Experience in a financial environment.
• Ability to process information accurately.
• Excellent customer service and communication skills.

Responsibilities

• Support the delivery of customer billing and debt collection for ASC customers.
• Respond to enquiries from customers at first point of contact.
• Process financial documents and key data.
• Update internal databases and other IT systems to ensure accurate record keeping.

Skills

Financial awareness

Organised

Customer service

Job description

• Suffolk County Council
• Address: Endeavour House, Ipswich, Suffolk IP1 2BX, hybrid working
• Salary: £28,598 per annum (pro rata)
• Hours: 18.5 hours per week (Mon, Thurs & Fri), flexible working options available
• Contract: Permanent

As a modern, flexible and effective organisation, atSuffolk County Council we're driven to make a positive difference to the environment, the communities we serve and the careers of our people. That's why, when you join us as an ASC (Adult Social Care) Debt Officer, you'll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.

Reimagine the possibilities.

A great opportunity to join the Suffolk County Council's Transactional Services team as an ASC Debt Officer, working from our HQ at Endeavour House in Ipswich with hybrid working options including some working from home.

• Do you have a financial mind?
• Are you motivated and well organised?

Your role and responsibilities

You will be supporting the delivery of the customer billing, debt collection for ASC customers, providing a proactive and efficient service to customers in an accurate and timely manner. You will assist with the processing of financial documents and respond to enquiries from customers at the first point of contact.

Your duties will include:

• contacting customers to discuss outstanding debts, resolve queries and to arrange payment plans and or secure payment
• processing financial documents and keying data
• updating internal databases and other IT systems to ensure accurate record keeping.

You will need

• experience of working in a financial environment
• to be able to process information accurately
• the ability to provide excellent customer services and demonstrate great communication skills.

You can view a full list of requirements in the Job and Person Profile (JPP), which you can find in the How to apply' section towards the bottom of this advert.

The team

We provide a billing service for ASC Debt, producing invoices and chasing any debts that are unpaid. We are a friendly, supportive and enthusiastic team who are committed to a high standard of customer care and service delivery.

Empowering Everyone

We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report .

Closing date: 11.30pm, 13 September 2026.

Interview date: Week commencing 28th September 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you'll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk) .