Administrator

Adcock Refrigeration and Air Conditioning; Chelmsford; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Free on-site parking

25 days' annual leave + bank holidays

Company pension scheme

Friendly working environment

Job summary

Adcock Refrigeration and Air Conditioning is looking for an organised administrator to join our small admin team in Chelmsford. The role provides day-to-day support across Service and Maintenance, with a steady rhythm and an expectation to work independently.

You will need previous administrative experience, strong IT skills with MS Office, and the ability to update records in our management system while keeping customers and engineers well informed.

Qualifications

• Experience in a busy, reactive environment.
• Strong IT skills with MS Office.
• Experience using databases or business systems.
• Excellent communication and customer service.
• Ability to prioritise workloads and stay calm.

Responsibilities

• Answering calls and handling customer and engineer queries.
• Sending service and maintenance worksheets to customers.
• Logging service calls and coordinating engineer attendance.
• Requesting and chasing purchase orders.
• Sending daily job information to engineers.
• Updating records on our management system.
• Assisting with maintenance contract renewals.
• Portal and database administration, permits & RAMS.
• Covering colleagues during holidays and absences.

Skills

Administrative experience

Microsoft Office

Customer service

Database/ERP experience

Tools

Database systems

Business management software

Job description

Salary: Competitive
Location: Chelmsford
Contract: Permanent
Hours: Full time, 40 hours per week, Monday to Friday, 8am to 5pm.

The Role

You’ll be joining a small, close-knit admin team, several of whom have been with the business for many years.

Providing day-to-day support across our Service and Maintenance departments.

The role has a steady rhythm with familiar, recurring tasks and you’ll be expected to get on with things independently rather than waiting to be directed.

It suits someone who takes quiet pride in doing their job well and keeping things ticking over reliably.

You’ll need to have previous administrative experience.

Key Responsibilities

• Answering calls and handling customer and engineer queries professionally and efficiently
• Sending service and maintenance worksheets to customers
• Logging service calls and helping coordinate engineer attendance
• Requesting and chasing purchase orders
• Sending daily job information to engineers
• Updating records on our management system
• Assisting with maintenance contract renewals
• Portal and database administration, permits & RAMS
• Covering colleagues across the admin team during holidays and absences

About You

We’re looking for someone who is organised, adaptable, and enjoys providing excellent customer service.

You’ll Ideally Have

• Previous administrative experience in a busy and reactive environment.
• Strong IT skills, particularly in Microsoft Office applications.
• Experience using databases or business management systems (desirable).
• Excellent communication and customer service skills.
• The ability to prioritise workloads and respond calmly to changing demands.
• A proactive approach and strong attention to detail.

What We Offer

• Competitive salary, dependent on experience and skills.
• A friendly and supportive working environment.
• Free on-site parking.
• Varied and interesting work with opportunities to develop your skills.
• 25 days' annual leave plus bank holidays.
• Increased holiday entitlement with length of service.
• Company pension scheme.

Equal Opportunities

We are an Equal Opportunities Employer and welcome applications from people of all backgrounds. We believe that diversity strengthens our business, and we’re committed to creating an inclusive workplace for everyone.