Administrator

Mears Group PLC; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Leading pension scheme

Annual Fun Day

Volunteering Leave

Mears Rewards discounts

Family-friendly policies

Job summary

Mears Group PLC in Ealing is seeking a Void Coordinator to support our operations team with data entry and coordination tasks for residents and contractors. You will manage diaries, chase operatives, and handle asbestos requests, ensuring accurate records and timely delivery of repairs.

This full-time, permanent role involves 42.5 hours per week, with a salary of up to £31,000 per year and a range of benefits including pension and staff perks.

Qualifications

• Previous experience in a similar administration or coordination role.
• Good IT skills, including intermediate Excel skills.
• Experience within social housing, repairs or property maintenance.
• Knowledge of the building/repairs trade.
• Good customer service and communication skills.
• GCSE Maths Grade C/4 or above, or equivalent numeracy skills.

Responsibilities

• Data entry daily.
• Dealing with asbestos requests.
• Loading and delivering specifications on to the system.
• Chasing operatives to ensure jobs are completed.
• Uploading of SOR codes to the systems.
• Responding to emails from tenants and clients.
• Responding to contractors.
• Answering phone calls.
• Diary allocation for the contractors.

Skills

Data entry

IT skills

Customer service

Communication

Education

GCSE Maths Grade C/4 or above

Tools

Excel

Job description

Annual salary: up to £31,000.00

Void Coordinator

Location: Ealing
Contract: Full-time, Permanent
Hours: 42.5 hours per week, Monday – Friday
Salary: Up to £31,000 per annum

About Us

Pyramid Plus South, a joint venture partnership between A2Dominion and Mears Property Services, provides repairs and maintenance, compliance, planned replacements and fire risk assessment works. We successfully complete over 35,000 repairs, 1,000 voids and fit 600 kitchens and bathrooms annually to 23,500 homes. With a wide range of upcoming projects, there are exciting times ahead as we continue to grow!

About The Role

We are looking for a motivated and organised Administrator to join our dedicated team in Ealing . You will play a key role in supporting the operational team, ensuring smooth administration, accurate records, and excellent service delivery to residents, clients, and colleagues.

Key Responsibilities & Criteria

• Will need to be doing data entry daily
• Dealing with Asbestos request
• Loading and delivering Specifications on to the system
• You will need to chase operatives to ensure jobs are being completed
• Uploading of SOR codes to the systems
• Responding to emails from tenants & client
• Responding to contractors
• Answering phone calls
• Diary allocation for the contractors

Role Criteria:

• Previous experience in a similar administration or coordination role.
• Good IT skills, including intermediate Excel skills.
• Experience within social housing, repairs or property maintenance.
• Knowledge of the building/repairs trade.
• Good customer service and communication skills.
• GCSE Maths Grade C/4 or above, or equivalent numeracy skills.

Benefits

• 25 days annual leave plus bank holidays
• Leading pension scheme
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.