Administrator

Lincolnshire Partnership NHS Foundation Trust; Louth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent healthcare trust in Louth is seeking an Administrative Assistant for their Talking Therapies Team. The role involves reception duties, data entry, and general office tasks. Ideal candidates will possess excellent communication, organizational, and IT skills. This position offers opportunities for supervision and training within a supportive service. Join a dedicated team committed to providing high-quality mental health care and experience a work environment rated highly for staff morale.

Benefits

Flexibility in working hours

Training and promotion opportunities

Supportive work environment

Qualifications

• Organized and efficient team player required.
• Experience in administrative tasks and IT systems.
• Ability to communicate sensitively and maintain confidentiality.

Responsibilities

• Undertake reception and routine administration duties.
• Provide a welcoming and professional reception.
• Manage workload under supervision and maintain confidentiality.

Skills

Excellent communication skills

Organisational skills

IT skills

Telephone manner

Tools

IAPTus

Clinical systems

SHARON

Datix

Job description

Administrative Assistant - Louth Talking Therapies Team

This is an exciting opportunity to join an established Talking Therapies service as an Administrative Assistant for the Louth Talking Therapies Team. We are looking for an organized, flexible, efficient team player to join our busy, supportive service.

The successful applicant will be based at Windsor House supporting service delivery.

Duties include reception cover, book patients appointments, input data, and other general office tasks. The service will provide regular supervision and training to support this.

You will require excellent communication, organisational and IT skills as well as having an exemplary telephone manner, with the initiative to work on your own at times.

Lincolnshire Talking Therapies is a successful Talking Therapies service for anxiety and depression that provides a stepped care model for the treatment of people with mild to moderate common mental health problems, e.g., anxiety and depression, in line with NICE guidelines.

Responsibilities

• To undertake reception and routine administration duties in support of clinical and non-clinical activity, ensuring a professional and efficient reception service is provided for all visitors including service users, carers, contractors, external and internal stakeholders, along with site colleagues and teams.
• To provide a high standard of service to all colleagues resulting in safe and effective treatments for service users & their families/carers.
• Support the provision of a flexible service.
• Duties provided within defined time standards.
• Compliance with appropriate legislation and LPFT policies.
• Feedback from colleagues and other stakeholders.
• Compliance with CQC standards.
• Accurate and appropriate information is recorded appropriately using the Trust's information systems.
• Productivity targets are met.
• To provide a welcoming and professional reception to the service and to ensure both telephone and personal/physical enquiries are dealt with in a prompt, polite, calm, confidential and efficient manner.
• To provide administration duties including taking or relaying accurate messages, dealing with incoming and outgoing post, photocopying, room bookings and assisting with the effective dissemination of information as appropriate.
• Communicate sensitively with any individual attending site, maintaining strict standards of confidentiality and professionalism, ensuring prompt attention in a professional and sensitive manner, assessing situations and seeking further information/support where required.
• To ensure patient and staff confidentiality is maintained at all times, adhering to Trust and national policy regarding the same.
• To manage workload under supervision, seeking advice when required, performing routine administrative tasks to support site teams when requested, to the acceptable standard of quality and accuracy.
• To have a thorough working knowledge of electronic systems including email, SHARON, Clinical systems and Datix and to update these systems in a timely and accurate manner and in accordance with Trust policy.
• Where needed or instructed, to assist in the scanning of documentation within the area of responsibility including the compilation of records for new patients, filing, archiving and using the tracer system in accordance with the Trust Records Management Policy.
• Gather appropriate information from a variety of sources to input accurately onto a database.
• Process referrals on to the IAPTus system and collect minimum data set information for patients prior to commencing treatment.
• Type and produce letters, reports, faxes and e-mails to an accepted standard of quality and accuracy as required.
• Assist in scheduling of appointments and diary management as appropriate using IAPTus to schedule assessment and treatment appointments.
• Assist with the distribution and collation of information around referrals, waiting lists and other statistics to ensure optimum usage of facilities and assist the team co-ordinator in monitoring statistics, thus ensuring statutory performance and contracting data is up to date.
• Participate in Supervision and appraisal in line with Trust policy.
• To recognise the need for flexibility and be willing to undertake extra duties (for example minute taking and ordering) as and when required that are commensurate with the grade and responsibilities of the post including providing support for other teams based on site or other administration staff.

About the Trust

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive.

We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has a range of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life.

Visit beinlincolnshire.com to find out more.

Please view the attached Job Description and Person Specification documents for complete details regarding this post.