Administrator

Greater Manchester Mental Health NHS Foundation Trust; Greater Manchester; On-site; GBP 32,000 - 42,000; Full time

Job summary

Greater Manchester Mental Health NHS Foundation Trust is seeking a Senior Administrator to lead the administrative function across the mental health service in Greater Manchester. You will line-manage admin staff, coordinate daily operations, and uphold data quality, patient administration, and performance targets.

The role works closely with the Administration Manager and service leads to implement efficient systems and enhance service user experience.

Qualifications

• Experience leading administrative teams in a health/social care setting.
• Proven ability to manage data quality and performance targets.
• Proficiency with appointment management and patient pathways.

Responsibilities

• Line manage administrative staff, including recruitment, supervision, appraisal, and performance management.
• Oversee efficient, high-quality admin service meeting service user and clinical needs.
• Manage referrals, appointment bookings, and patient pathways from referral to discharge.
• Ensure accurate and timely updates to Electronic Patient Records (EPR) and other systems.
• Monitor data quality and performance targets; produce data reports for service improvement.

Skills

Team leadership

Staff supervision

Data quality

Appointment scheduling

Patient administration

Tools

EPR systems

Job description

The Senior Administrator is responsible for leading and coordinating the administrative function within the Greater Manchester University mental health service, ensuring efficient and effective support for clinical teams and service delivery. The role involves line management of administrative staff, overseeing daily operations, and maintaining high standards of data quality, patient administration, and performance. Working closely with the Administration Manager and service leads, the post holder develops, implements, and monitors administrative systems to improve efficiency, meet performance targets, and enhance service user experience. They act as a key point of contact for enquiries, manage appointment systems, and ensure accurate and timely processing of referrals, records, and communications. The role also includes responsibility for staff supervision, training, and performance management, as well as supporting service improvements, compliance with policies, and collaboration across multidisciplinary teams. Team Leadership & Management

Team Leadership & Management

• Line manage administrative staff, including recruitment, supervision, appraisal, and performance management.
• Support staff training, development, and compliance with Trust policies

Administrative Service Delivery

• Oversee the provision of an efficient, high-quality admin service to meet service user and clinical needs.
• Act as a key point of contact for enquiries, managing calls, correspondence, and reception services.

Patient Administration

• Manage referrals, appointment bookings, and patient pathways from referral to discharge
• Ensure accurate and timely updates to Electronic Patient Records (EPR) and other systems.

Performance & Data Quality

• Monitor and validate data quality and performance targets (e.g. CPA).
• Produce and analyse data reports to support service improvement and compliance.

Planning & Organisation

• Coordinate appointment systems, clinics, meetings, and administrative processes.
• Develop and improve systems and processes to enhance efficiency and meet targets.

Communication & Partnership Working

• Liaise with multidisciplinary teams, GPs, external agencies, and service users.
• Maintain effective communication, ensuring confidentiality and professionalism at all times.

Governance & Compliance

• Ensure adherence to Trust policies, data protection, confidentiality, and health & safety standards.
• Support audits, data collection, and service development initiatives.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations. We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond. Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity. Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.