Administrator

Bolton NHS Foundation Trust; Bolton; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Bolton NHS Foundation Trust is seeking an Administrator to join the Integrated Transfer of Care Hub (ITOCH). You will be the first point of contact for inquiries and provide administrative support, including processing referrals, data input, and handling telephone queries across IT, estates, and general office duties.

This role supports seven-day operations to promote safe and effective discharges. You will work within a team, using Microsoft Office and Teams, adhering to confidentiality and

Qualifications

• Good working knowledge of all Microsoft Office applications.
• Good working knowledge of Microsoft Teams.

Responsibilities

• Be the first point of contact for enquiries regarding the service, IT or Estates and to use own initiative when dealing with enquiries from general public, staff, other agencies, families and patients.
• Provide administration support to the ITOCH staff - processing referrals, inputting data, taking telephone queries, photocopying and other general office duties.

Skills

Interpersonal skills

Teamwork

Deadline-driven

Diplomacy & confidentiality

Communication skills

Education

GCSE or equivalent

RSA/NVQ or City & Guilds in administration

Tools

Microsoft Office

Microsoft Teams

Job description

The administrator role will be an integral part of the Integrated transfer of care Hub (ITOCH)supporting with administration duties aligned to the ITOCH operating model. This role will be key to the ambition of promoting and facilitating safe and effective discharges. The ITOCH model operates over 7 days.

An Integrated Transfer of Care Hub is a focal point for coordinating discharge for people with new or increased needs who require post-discharge health and/or social care and support (i.e. those on discharge pathways 1, 2 and 3). All complex discharges into intermediate care will therefore be managed by the hub.

As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visas and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to the gov.uk website Skilled Worker visa: Overview - GOV.UK (www.gov.uk)

Main duties of the job

• To be the first point of contact for enquiries regarding the service, IT or Estates and to use own initiative where appropriate when dealing with enquiries general, staff, other agencies, families and patients.
• Provide administration support to the ITOCH staff- Processing referrals, inputting data, taking telephone queries, photocopying and other general office duties.

About us

Bolton NHS Foundation Trust is a major provider of hospital and community health services in the North West Sector of Greater Manchester, delivering services from the Royal Bolton Hospital and also providing a wide range of community services from locations across Bolton in partnership with Bolton council.

The aims of Bolton Foundation Trust are to improve the health of and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. We value our staff and can offer excellent opportunities for further training and development. We are keen to reflect our local population and therefore applications from all sectors of the community are welcomed.

Here at Bolton our patients are at the heart of everything we do. We ensure our patients receive the highest quality of Care and are guided by our trust Values. We are proud that our Trust is a centre of excellence formaternity, neonataland care for children, and that it has been rated as Good by the Quality Care Commission (CQC). This is in recognition of the patient experience and quality of care that our staff provide to patients. It is also supported by our Nursing, Midwifery and Allied Health Professional Framework for Professional Practice

Job responsibilities

For further information regarding the key responsibilities of this role please see the attached job description. If you have any further questions regarding this role please do not hesitate to contact us via the information below.

Person Specification

Knowledge

• Good working knowledge of all Microsoft Office applications.
• Good working knowledge of Microsoft Teams

Skills

• Excellent interpersonal skills
• The ability to work as part of a team
• The ability to work to deadlines
• The ability to show diplomacy tact and confidentiality
• Good communication skills - written and verbal

Experience

• Experience of clerical/administrative work
• Experience of working with IT systems.

Education

• GCSE or equivalent level of education
• ECDL or equivalent level of computer skills RSA/NVQ or City & Guilds qualification in administration or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.