Administrative Support Specialist

BettingJobs; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading sports betting company is seeking an Administrative Support Specialist in Manchester. The role involves providing exceptional support to customers and the operations team, maintaining records, and ensuring timely contract administration. Ideal candidates will have extensive experience in administration, especially within the betting industry, and must demonstrate strong attention to detail and effective workload management.

Qualifications

• Extensive experience in a similar administrative role.
• Experience working within the betting industry.
• Demonstrable experience in a cross-functional operational team.

Responsibilities

• Maintain accurate customer records and communications.
• Undertake contract and billing administration via SAGE.
• Prepare data for customer mailings and field responses.

Skills

Attention to Detail

Logical Thinking

Workload Management

Education

5 GCSEs including English and Maths

Tools

Microsoft Office

Job description

BettingJobs are currently seeking an Administrative Support Specialist for an innovative sports betting company in their Manchester office. As an Administrative Support Specialist, you will provide exceptional support to customers, providers and the operations team and will be key in helping the team excel and meet challenging targets.

This role would be well-suited to an experienced administrative professional with experience within the sports betting and gaming industry.

Responsibilities:

• Responsible for maintaining accurate customer records including all required contact details for use in routine communications (advisories, alerts, commercial messaging and contractual notices). This includes updates required as part of decommissioning customers
• Undertake all required contract and billing administration via SAGE and other business systems to process work requests. This must be undertaken in a timely manner, ensuring accuracy always
• Accountable for service activations, decommissioning and stock issue/returns for customers
• Reconciling and updating records in our CRM
• Responsible for preparing data for customer mailings, processing mail merges and fielding responses
• Responsible for taking notes from the routine weekly team meeting which accurately record the discussion points, actions and ownership. Notes must then be distributed to all attendees and stored.
• Production of allocated control reports in a timely manner and taking appropriate action to investigate and correct any anomalies identified
• Undertake regular required checks to ensure services are being provided to customers in line with contracts and media rights and that all revenue is being recognised

Requirements:

• Extensive experience in an similar administrative role
• Experience of working within the betting industry
• Demonstrable experience of being an active member of a cross-functional operational team
• Experience of working in a B2B environment
• Minimum of 5 GCSE’s including English and Maths
• Microsoft Office – Excel, Word, Power Point and Visio – Level II (Intermediate)
• High attention to detail is absolutely key to this role
• Ability to prioritise and manage workload effectively
• Ability to think logically, break things down and recognise cause and effect in actions taken

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Gambling Facilities and Casinos

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