Administrative Support

Allscreens Nationwide Ltd; Guildford; On-site; GBP 41,328,000 - 46,838,000; Full time

Job summary

Allscreens Nationwide Ltd. in Guildford is seeking an Administrative Support to assist the Head of Customer, Case & Parking Services. The role focuses on managing workflow, ensuring standards and compliance, and driving continuous improvement in case handling and resolution.

The postholder will perform quality checks, provide training and support, and coordinate handoffs between Customer Services and Specialist Services. It is a full-time temporary contract with PAYE arrangements.

Qualifications

• Full-time role on a temporary contract.

Responsibilities

• Manage workflow and ensure cases are resolved quickly and efficiently.
• Undertake quality checking of work, providing training and support as required.
• Work with Customer Services and Specialist Services to ensure clear handoff points between each area.

Job description

Administrative Support needed in Guildford, £15.43phPAYE - Reference: 5303410

The postholder will support the Head of Customer, Case & Parking Services in managing the teams to ensure work processes, standards and compliance are completed efficiently and effectively and continuously improved. Manage workflow and ensure cases are resolved as quickly and efficiently as possible.

Undertake quality checking of work, providing training and support as required.

Work with Customer Services and Specialist Services to ensure there is a clear understanding of the handoff points between each area.

Maintain performance standards as agreed in conjunction with the Head of Customer, Case & Parking Services and address any performance issues as they arise quickly and in accordance with polices

This is a full time role on a temporary contract basis.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

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