Administrative Compliance Assistant

Mitie Cleaning & Hygiene Services; Carlisle; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Flexible benefits scheme

Virtual GP service

Salary Finance—earnings access

Choices benefits platform

MiDeals discounts

Cycle-to-work scheme

Life cover

Save-as-you-earn scheme

Mitie Matching Share Plan

Mitie Stars prizes

Job summary

Mitie Cleaning & Hygiene Services in Carlisle is seeking an administrator with training and compliance focus. The role is full-time, permanent, paying £14.00 per hour, based at McVitie's, 54 Church Street, Carlisle, CA2 5TG. You will handle training analysis, maintain training records, and support audits.

The ideal candidate has experience in admin or customer service, strong IT skills, and excellent communication and organisational abilities. 40 hours per week, 8am–4pm, Monday to Friday.

Qualifications

• Experience in administration or customer service.
• Strong IT skills, especially with Microsoft Office.
• Ability to prioritise, multitask, and meet deadlines.
• Excellent communication and organisational skills.

Responsibilities

• Conduct regular Training Needs Analysis (TNA) to identify gaps across roles, including RA/CWI compliance requirements.
• Maintain and update the training matrix, ensuring accuracy, visibility and real-time compliance tracking.
• Coordinate and monitor completion of mandatory training programmes (e.g. RA, CWI, Food Safety, H&S).
• Work with site management to ensure risk assessments (RA) and safe systems of work are supported by appropriate training.
• Support the delivery and scheduling of inductions, refresher training and competency assessments.
• Track and report on training compliance metrics, highlighting risks and overdue training.
• Assist with audit preparation and compliance reviews (internal and external - e.g. BRCGS, client audits).
• Maintain training records and documentation in line with compliance and audit requirements.
• Liaise with supervisors and managers to ensure team capability aligns with operational risk levels.
• Consumable Stock Control
• Order processing via SAP
• Weekly cleaning control documentation

Skills

Administration

Customer Service

MS Office

Time Management

Communication

Prioritisation

Tools

SAP

Job description

Better places, thriving communities.

Contract: Permanent

Type: Full time

Pay: £14.00 per hour

Hours: 40 hour per week (8am - 4pm Monday to Friday)

Location: McVitie's, 54 Church Street, Carlisle, Cumbria, England, CA2 5TG

Role Responsibilities

• Conduct regular Training Needs Analysis (TNA) to identify gaps across roles, including RA/CWI compliance requirements.
• Maintain and update the training matrix, ensuring accuracy, visibility and real-time compliance tracking.
• Coordinate and monitor completion of mandatory training programmes (e.g. RA, CWI, Food Safety, H&S).
• Work with site management to ensure risk assessments (RA) and safe systems of work are supported by appropriate training.
• Support the delivery and scheduling of inductions, refresher training and competency assessments.
• Track and report on training compliance metrics, highlighting risks and overdue training.
• Assist with audit preparation and compliance reviews (internal and external - e.g. BRCGS, client audits).
• Maintain training records and documentation in line with compliance and audit requirements.
• Liaise with supervisors and managers to ensure team capability aligns with operational risk levels.
• Consumable Stock Control
• Order processing via SAP
• Weekly cleaning control documentation

What We're Looking For

• Experience in administration or customer service.
• Strong IT skills, especially with Microsoft Office.
• Ability to prioritise, multitask, and meet deadlines.
• Excellent communication and organisational skills.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?