Administrative Co-ordinator

Sunderland GP Alliance; Sunderland; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading healthcare organization is seeking an Administrative Co-ordinator to support the Therapies Administration team. The role involves managing diaries, providing reception cover, and ensuring efficient administrative operations. Ideal candidates should possess excellent communication and organizational skills, alongside relevant educational qualifications. This position offers a chance to contribute to a compassionate and supportive work environment.

Benefits

Fitness Centre

Childcare Co-ordinator

Access to libraries

Qualifications

• Experience in a busy office environment with prioritizing workloads.
• Ability to resolve informal complaints and conflicts.

Responsibilities

• Manage SALT Head of Service diary and minute taking.
• Provide reception cover and administrative support for Therapy Services.

Skills

Communication

Organisational Skills

Customer Service

Planning

Education

GCSE C/4 Grade or equivalent

NVQ Level 3 in Business Administration

Tools

Microsoft Packages

Meditech V6

Medisec

Oracle

Job description

South Tyneside and Sunderland NHS Foundation Trust

Administrative Co-ordinator

The closing date is 21 May 2025

Require a committed individual to work within Therapies Administration. Responsible for supporting the SALT Head of Service and co-ordinating the SALT administration support on a daily basis.

You will have previous clerical experience and excellent communication and organisational skills. It is essential that you have the ability to organise and prioritise your own workload and achieve deadlines.

You must have evidence of a good standard of education with numeracy and literacy at minimum GCSE C/4 Grade or equivalent, and have audio-typing skills. Knowledge of email and Microsoft packages is essential. Knowledge of Meditech V6 is desirable. You will be able to adapt to different working areas in the Department and have a flexible approach. A knowledge and awareness of Data Protection & Information Governance guidelines is desirable, and you will be willing to undertake any necessary training in these to support the role.

You will be responsible for managing SALT Head of Service diary, minute taking, collating information, dealing with queries, room booking etc.

You must have excellent customer service skills always displaying a professional, calm, polite & helpful manner promoting the Trusts ethos and core behaviours of delivering excellence.

We are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Please consider this when making your application. Please visitGov.UKfor further information

Main duties of the job

The Therapies Administration team is a small team which supports all ofthe Therapy Services (Physiotherapy, Nutrition and Dietetics, Speech andLanguage Therapy, Occupational Therapy, Podiatry and Orthotics). The Team isresponsible for providing Reception cover as well as other administrativetasks. This involves arriving all patients for their appointments, departingthe patients and booking their follow-up appointment if required. Some of theadministration tasks are dealing with the post, managing externalcorrespondence, generating and sending out standard letters such as DNA letters, discharge letters etc.

You will also beresponsible for dealing with enquiries from Clerical and Secretarial staff,Medical and Nursing staff, other Trust personnel and general enquiries frompatients and members of the public both face-to-face and over the phone. Youwill be responsible for overseeing the daily allocation of work to ClericalOfficers.

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.

Job responsibilities

The Postholder will undertake general Reception duties along with other administrativesupport, required for the day-to-day running of the Therapy Service Departments. You will be expected to rotate between varying Reception areas across the Trust.

PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

Person Specification

Experience

• Experience and good working knowledge of e-mail and Microsoft packages.
• Supervisory / people-management skills with experience of supervising/supporting staff. Ability to line-manage team members.
• Ability to prioritise own and others' workload.
• Developed keyboard/typing skills (through practice).
• Ability to resolve informal complaints and conflict.
• Planning and organisational skills to manage own workload effectively.
• Evidence of effective communication skills.
• Knowledge of patient administration systems acquired through on-the-job training and experience (NVQ Level 2 equivalent).
• Experience of working in a busy office environment with experience of prioritising workloads.
• Experience of working as part of a team, co-operating with other team members to achieve deadlines.
• Ability to use Windows-based IT systems at basic level.
• Knowledge of the
• NHS.

Other

• Please provide a contact telephone number.

Physical Skills

• The Post will involve sitting in a restricted position at a computer for
• long periods of the working day, looking at a screen.
• Required to physically lift bags or boxes containing medical records, orthotic products and department stock.

Qualifications

• Evidence of good standard of education in numeracy and literacy at minimum GCSE C/4 Grade or equivalent (Level 2).
• Relevant work experience in an office environment or NVQ Level 3 in Business Administration.

Skills & Knowledge

• Good verbal, written and interpersonal skills.
• Excellent attention to detail and focus to ensure accurate input data.
• Knowledge of
• Knowledge of Medisec.
• Knowledge of Oracle.
• of Data Protection and
• Information
• Governance
• guidelines.

Employer name

South Tyneside and Sunderland NHS Foundation Trust