Administrative Assistant - Social Services Support

Scottish Borders Council; Galashiels; On-site; GBP 18,000 - 24,000; Full time

Job summary

Scottish Borders Council is seeking a Business Support Assistant at the Langlee Centre to provide essential administration support to Team Leaders and Social Work professionals. Responsibilities include handling phone calls, typing letters, minute taking, and managing Mosaic tasks.

You will interact with partner agencies and maintain team mailboxes in a fast-paced environment. The role requires at least 3 Standard Grades including English and a proactive, collaborative approach to support social

Qualifications

• Role requires good organisational and communication skills.
• Experience with office software and data entry is desirable.
• Minimum of 3 Standard Grades including English.

Responsibilities

• Telephone answering
• Letter typing and distribution
• Minute taking and distribution
• Use of SBC applications (Mosaic, Business World, Intranet, OneDrive, Microsoft packages)
• Processing Police Concern Forms & Inter-Agency Referrals
• Being first point of telephone/email contact to the public and Professionals
• Monitoring of Team mailboxes
• Completing Mosaic tasks
• Processing invoices
• Working closely with the Social Work staff

Skills

Telephone answering

Typing letters

Minute taking

Invoices processing

Administrative support

Education

3 Standard Grades including English

Tools

Mosaic

Business World

Intranet

OneDrive

Microsoft Office

Job description

Scottish Borders Council is seeking a Business Support Assistant at the Langlee Centre to provide essential administration support to Team Leaders and Social Work professionals. Responsibilities include handling phone calls, typing letters, minute taking, and managing Mosaic tasks.

You will interact with partner agencies and maintain team mailboxes in a fast-paced environment. The role requires at least 3 Standard Grades including English and a proactive, collaborative approach to support social