Administrative Coordinator - Social Work Support

Scottish Borders Council; Galashiels; On-site; GBP 21,000 - 25,000; Full time

Job summary

Scottish Borders Council is offering a role for a Business Support Assistant based in Galashiels Local Office. You will provide a wide range of administrative support to Social Work professionals, handling enquiries from the public and professionals, and acting as a first point of contact by telephone and email.

The role involves processing payments, handling council systems including Mosaic and Business World, and assisting with invoices and financial administration while maintaining

Qualifications

• Minimum of 3 Standard Grades at level 1, 2, 3 (or equivalent), including English.

Responsibilities

• Handle telephone calls and respond to enquiries from the public and professionals.
• Act as first point of contact by telephone and email.
• Monitor and manage team mailboxes.
• Type, prepare and distribute letters and other correspondence.
• Prepare and distribute meeting invitations, minutes and documentation.
• Support Corporate Appointeeship processes, including processing payments.
• Use Scottish Borders Council systems (including Mosaic, Business World, Intranet, OneDrive, Microsoft 365).
• Process Police Concern Forms and Inter-Agency Referrals.
• Complete and process tasks within Mosaic.
• Process invoices and support related financial administration.
• Work closely with Social Work colleagues to provide efficient administrative support.
• Ensure information is handled accurately, professionally and confidentially.

Education

Standard Grades or GCSEs

Tools

Mosaic

Business World

Intranet

OneDrive

Microsoft 365

Job description

Scottish Borders Council is offering a role for a Business Support Assistant based in Galashiels Local Office. You will provide a wide range of administrative support to Social Work professionals, handling enquiries from the public and professionals, and acting as a first point of contact by telephone and email.

The role involves processing payments, handling council systems including Mosaic and Business World, and assisting with invoices and financial administration while maintaining