Administrative Assistant/Receptionist

Midlands Partnership NHS Foundation Trust; Dawley; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

Excellent NHS Pension scheme

Generous maternity, paternity and adop

Flexible working options

Up to 27 days annual leave (increasing

Extensive Health and Wellbeing support

Free car parking at trust sites

Free flu vaccinations every year

Citizens Advice support with HardshipF

Lease car if over 500 business miles (

Salary sacrifice car

Job summary

Midlands Partnership NHS Foundation Trust is seeking an Administrative Assistant/Receptionist for 22.5 hours per week, based in Telford. The role supports Adult Mental Health Services, handling reception duties, documentation, and patient administration using RiO and MS Office.

The post requires strong organisational skills, accuracy, and a patient-centered approach. The team values a proactive, team-oriented individual who can adapt to changing priorities and provide confidential, high-quality

Qualifications

• Experience using RiO patient administration system.
• Strong communication and customer service skills.
• Ability to prioritise workload and meet deadlines.
• Proficient in MS Word and Outlook.

Responsibilities

• Greet service users, carers, relatives and visitors.
• Utilise RiO to maintain accurate records daily.
• Carry out photocopying, scanning, uploading documents and typing.
• Type a range of documents including emailed requests and audio transcription.
• Handle calls from service users, families and professionals.

Skills

Reception duties

Customer service

Attention to detail

Team player

Tools

RiO

MS Office

I-Proc

Job description

We are currently looking for an Administrative Assistant/Receptionist working 22.5 hours per week (Monday, Tuesday & Wednesday but will consider other options), supporting the Adult Mental Health Services based in Telford. Our Administrative Assistants are an integral part of our Admin Team, and our clinical teams rely on our team to provide an efficient, effective service to support them in delivering the very best care to our patients. The administration offices are busy, and the role is challenging but it is also rewarding as you support this team and the Mental Health teams as a whole. What will the role entail?

• Utilise the patient administration system (RiO) on a daily basis keeping accurate records.
• Reception duties including meeting and greeting service users, carers, relatives and visitors.
• Carry out administrative tasks such as photocopying, scanning, uploading documents, typing.
• Type a range of documents including emailed requests, copy typing, and audio transcription.
• Use a variety of electronic systems (MS Office, RiO, I-Proc).
• Manage and deal with calls from service users, families, carers, and other professionals.
• Support the team in carrying out admin work requests via the centralised admin inbox.
• Confidently handling queries of a challenging/sensitive nature.
• Concise and accurate message taking.
• Prioritise own workload and meet deadlines in order to meet the requirements of the post.Enthusiasm to provide a high-quality administrative service.
• Strong computer skills in particular Word and Outlook.
• Attention to detail.
• Good grammar and written skills.
• Honesty, integrity and commitment.
• Quick thinking as priorities can change.
• Strong and confident customer service skills.
• Team player.
• Able to work well in an ever-changing multi-professional team - including but not limited to Consultants, Prescribers and GPs.By joining Team MPFT, you will be helping your communities and in return for this, we will support you byExcellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days)
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.