ADHD Administrator

Quay Primary Healthcare CIC; Warrington; On-site; GBP 23,000 - 28,000; Full time

Job summary

Quay PrimaryHealthcare CIC in Warrington is seeking an experienced administrative professional to support the Adult Right to Choose ADHD service. You will manage calls, referrals, correspondence and data with discretion, ensuring confidentiality and timely delivery.

The role requires excellent IT and communication skills, experience with clinical systems (TPP SystmOne), and the ability to work autonomously within a multidisciplinary team.

Qualifications

• GCSEs in Maths and English or equivalent.
• Experience of working in an office environment.
• Experience as part of an administrative team.
• Experience providing admin support within health or social services setting.
• Experience working in a multidisciplinary health team.

Responsibilities

• Provide comprehensive, professional administrative support for the Adult R2C ADHD service.
• Lead in managing incoming calls and referrals to the Adult R2C ADHD team.
• Process all related correspondence received into the office, managing emails.
• Take and pass on accurate notes and information with independent judgement under confidentiality guidelines.
• Coordinate and oversee bookings on clinical systems and report problems as appropriate.
• Prioritise duties to ensure all deadlines are met.
• Handle a range of queries from patients, General Practice and other agencies politely and seek guidance as required.
• Maintain office filing systems and ensure information is accessible to relevant staff while maintaining confidentiality.

Skills

IT skills

Prioritisation

Independent working

Verbal and written communication

TPP SystmOne

Advanced keyboard skills

Education

Maths and English GCSEs

Tools

TPP SystmOne

Job description

The post-holder must playa proactive role receiving, managing, and recording patient demographic andtreatment data. The post-holder must undertake effective forward planning, toensure that the administrative needs of the service are met and must carry outa range of effective administration processes to support the delivery of high-qualitypatient care.

The postholder needs tobe experienced with TPP SystmOne.

Main duties of the job

To provide comprehensive, professional, andconfidential administrative support in the delivery of the Adult Right toChoose ADHD service.

Take the lead in being responsible for, andprocess, incoming calls and referrals to the Adult Right to Choose ADHD team.

To action and manage all related correspondencereceived into the office, managing emails appropriately.

To take and promptly pass on accurate notes andinformation exercising independent judgement and discretion when handling,monitoring and filtering information within data protection, customer care andconfidentiality guidelines.

To co-ordinate and oversee bookings on clinicalsystems reporting any problems as appropriate.

To prioritise duties, ensuring that alldeadlines are met.

To deal with a range of queries from patients,General Practice and other agencies in a polite and helpful manner, seekingadvice and guidance from the Service Manager and wider team as and whenrequired.

To type correspondence including letters andreports where required.

To maintain office filing systems and ensureinformation is accessible to relevant staff, always ensuring confidentiality.

To have excellent verbal, written andcommunication skills.

To have the ability to remain calm andempathetic in sometimes difficult and stressful situations.

Complete additional skills specific trainingwhen required.

About us

Quay PrimaryHealthcare CIC is a primary care support organisation for four GP Primary CareNetworks (PCNs) in Warrington. Our mission is to deliver innovative , patientcentred , inclusive services that respond to local and national needsexpanding neurodiversity care , supporting workforce development, and drivingneighbourhood working to improve outcomes and reduce inequalities.

By workingcollaboratively across our organisation, we enable healthcare services to bedelivered by the right professionals, in the right place, at the right time. Weare committed to recognising and promoting the skills, expertise, anddedication of the healthcare professionals who serve our local communities andbeyond.

We employ andprovide a range of Additional Roles Reimbursement Scheme (ARRS) staff to GPpractices, including paramedics, First Contact Practitioners (FCPs), clinicalpharmacists, and pharmacy technicians. We work closely with Clinical Directorsand PCN management teams to support service delivery and meet the needs oflocal populations. We are committed to the training, development, and wellbeingof our staff at a personal, professional, and organisational level.

Job responsibilities

To provide comprehensive, professional, andconfidential administrative support in the delivery of the Adult R2C ADHDservice.

Take the lead in being responsible for, andprocess, incoming calls and referrals to the Adult R2C ADHD team.

To action and manage all related correspondencereceived into the office, managing emails appropriately.

To take and promptly pass on accurate notes andinformation, exercising independent judgement and discretion when handling,monitoring and filtering information within data protection, customer care andconfidentiality guidelines.

To co-ordinate and oversee bookings on clinicalsystems reporting any problems as appropriate.

To prioritise duties, ensuring that alldeadlines are met.

To deal with a range of queries from patients,General Practice and other agencies in a polite and helpful manner, seekingadvice and guidance from the Service Manager and wider team as and whenrequired.

To type correspondence including letters andreports when required.

To maintain office filing systems and ensureinformation is accessible to relevant staff, ensuring confidentiality at alltimes.

To have excellent verbal, written andcommunication skills.

To have the ability to remain calm andempathetic in sometimes difficult and stressful situations.

Complete statutory training/updating andmandatory training as defined by Quay Healthcare CIC.

Complete additional skills-specific trainingwhen required.

Participate in an annual individual performancereview, maintaining a record of own personal and professional development.

Take responsibility for your own development,learning and performance, and identify gaps in knowledge and skills.

Participate in clinical supervision as perindividual requirement.

Education, Training and Development

Identify personal development needs that ensureacquisition of knowledge, skills and competency to undertake theresponsibilities assigned.

Person Specification

Skills and Aptitude

• Excellent IT skills including word processing and data entry experience
• Ability to prioritise work and deliver to deadlines
• Ability to work without the need for direct supervision
• Excellent communication skills including excellent telephone manner
• Knowledge of clinical systems (specifically TPP SystmOne)
• Advanced keyboard skills

Personal Qualities and Attributes

• Demonstrable commitment to professional and personal development
• Promotes diversity and equality and leads by example
• Demonstrate ability to motivate self to achieve goals
• Professional, approachable and respectful attitude to others

Qualifications

• Maths and English GCSEs grade C or above, or equivalent qualification

Experience

• Experience of working in an office environment.
• Experience of working as part of an administrative team.
• Experience of providing admin support within a health or social services setting.
• Experience of working in a multidisciplinary health team

Other

• Flexible and adaptable approach to work
• Clean, current drivers licence and a car owner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,760 a year37.5 hours per week plus NHS Pension (not AfC).