Administrative Assistant - Midwifery Led Service

Lancashire Teaching Hospitals NHS Foundation Trust; Chorley; In loco; GBP 21.000 - 25.000; Tempo pieno

Descrizione del lavoro

Lancashire Teaching Hospitals NHS Foundation Trust is recruiting a Midwifery Admin Assistant to join the Community Midwifery Services at Chorley Birth Centre, with cross-site working as needed.

You will be the first point of contact for enquiries, manage appointments, update records (BadgerNet) and provide secretarial support to the Community Midwifery team.

This role offers opportunities to work within a supportive team and gain experience across maternity services.

Mansioni

• Act as the first point of contact for Community Midwifery Services, managing incoming telephone calls and emails and responding or redirecting enquiries appropriately.
• Communicate effectively with pregnant women, women in labour and postnatal women, ensuring all contacts are handled in a calm, professional and sensitive manner.
• Ensure urgent and emergency requests are identified and escalated promptly to the appropriate midwife or team.
• Support the coordination of patient care by scheduling appointments and ensuring accurate and timely communication with Community Midwives.
• Maintain and update patient records, including BadgerNet, ensuring all information is recorded accurately and in a timely manner.
• Provide administrative and secretarial support to the Community Midwifery team, including diary management, handling correspondence, and minute taking for meetings.
• Ensure discharge information and follow-up requests are appropriately allocated to the relevant midwife or service.
• Maintain effective communication across maternity services to support the smooth day-to-day running of the service.

Descrizione del lavoro

Are you an enthusiastic and well-motivated individual wishing to join our Midwifery Led Services team?

We are looking to recruit a Midwifery Admin Assistant to work as part of a small, established administrative team supporting Community Midwifery Services, alongside the Liaison Officer and Preston Birth Centre Admin Assistant. The post will predominantly be based at Chorley Birth Centre, with cross-site working required as part of service need.

The post holder will act as a central point of contact for all community midwifery telephone and email enquiries, maintaining a calm, courteous and professional approach when dealing with pregnant women, women in labour and new mothers. They will ensure that all contacts are managed efficiently, with urgent requests escalated appropriately and information relayed promptly to the Community Midwifery team.

Key responsibilities include managing incoming calls and emails, scheduling appointments, updating patient records (including BadgerNet), and responding to or redirecting queries as appropriate.

The post holder will also provide comprehensive administrative and secretarial support to the Community Midwifery team, including minute taking, diary management, and handling correspondence, ensuring the efficient day-to-day running of the service.

• Act as the first point of contact for Community Midwifery Services, managing incoming telephone calls and emails and responding or redirecting enquiries appropriately.
• Communicate effectively with pregnant women, women in labour and postnatal women, ensuring all contacts are handled in a calm, professional and sensitive manner.
• Ensure urgent and emergency requests are identified and escalated promptly to the appropriate midwife or team.
• Support the coordination of patient care by scheduling appointments and ensuring accurate and timely communication with Community Midwives.
• Maintain and update patient records, including BadgerNet, ensuring all information is recorded accurately and in a timely manner.
• Provide administrative and secretarial support to the Community Midwifery team, including diary management, handling correspondence, and minute taking for meetings.
• Ensure discharge information and follow-up requests are appropriately allocated to the relevant midwife or service.
• Maintain effective communication across maternity services to support the smooth day-to-day running of the service.

Lancashire Teaching Hospitals NHS Foundation Trust provides a wide range of acute and specialist services to a local population of over 370,000 people across Preston, Chorley and South Ribble, as well as specialist care for a wider population across Lancashire and South Cumbria.

We are committed to delivering high-quality, compassionate care and creating a supportive and inclusive working environment for all staff. Our values centre around putting patients first, working as one team, and taking personal responsibility to deliver safe and effective care.

Within Maternity Services, you will be part of a friendly and dedicated team supporting women, babies and families across a range of community and birth centre settings. We offer opportunities for learning and development, alongside a supportive team environment where your contribution is valued and makes a real difference to patient experience and service delivery.

For further details / informal visits contact: Name: Jenna Seddon Job title: Community Midwifery Team Leader Email address: [e-mail]