Administrative Assistant (Hire Desk)

King Lifting; West Drayton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Quarterly depot performance bonus

Company pension scheme

Life assurance cover

Employee Assistance Programme

Flexible Benefits Platform

Job summary

King Lifting is seeking an Administrative Assistant to join the Hire Desk at West Drayton. You will provide efficient admin support, handle quotes, draft hire contracts and liaise with Head Office to resolve invoice queries.

This is a fully office-based role requiring meticulous data entry and strong customer service. With a minimum of two years' admin experience and solid MS Office skills, you will thrive in a fast-paced depot environment and contribute to accurate invoicing and timely

Qualifications

• Minimum 2 years' administrative experience.
• Strong MS Office knowledge.
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• The ability to prioritise workloads and work effectively under pressure.
• Exceptional attention to detail and accuracy.
• Previous experience working within a Hire Desk environment and/or crane hire/plant hire is advantageous.
• This is a fully office-based position; applicants must live within a reasonable daily commuting distance of West Drayton.

Responsibilities

• Delivering excellent customer service via telephone and email.
• Preparing customer quotations and drafting hire contracts.
• Working closely with Head Office to resolve invoice queries.
• Processing and inputting timesheets accurately within Company systems.
• Maintaining trackers and internal systems to ensure information is accurate, up-to-date and complete.
• Attending weekly review meetings to support the timely and accurate completion of invoicing.
• Providing general administrative support to the Hire Desk team.
• Supporting depot operations in relation to welfare, safety, working hours compliance and environmental, health and safety requirements.

Skills

Administrative experience

Communication skills

Time management

Attention to detail

Pressure management

Hire Desk experience (advantage)

Tools

MS Office

Job description

Administrative Assistant (Hire Desk)

Date posted: 2026-09-11

Location: South East England

Country: GB

Postcode: KT19 8GY

Application deadline: 2026-10-10T14:48:03.743

Location:

West Drayton Depot Office

Job Type:

Permanent, Full-Time, Office-Based

About King Lifting

King Lifting is one of the UK's leading providers of crane hire, contract lifting, machinery movement, transport and storage solutions. Operating throughout the UK and Europe, we deliver safe, expert lifting services to both public and private sector clients. Established over 40 years ago, we are a successful family-owned business with our headquarters in Bristol, home to our renowned Training Centre. Our continued success is built on the expertise, commitment and professionalism of our people. We recognise and reward dedication through career development opportunities, ongoing training, and a comprehensive benefits package.

The Opportunity

We are looking for an enthusiastic, organised and detail-focused Administration Assistant to join our busy Hire Desk within our General Cranes Division at West Drayton. As an integral member of the team, you will provide administrative support to the Hire Desk, helping to ensure the smooth day-to-day operation of one of our largest and busiest depots. This role offers variety, responsibility and the opportunity to make a real impact, making it ideal for someone who enjoys working in a fast-paced environment and thrives on delivering excellent customer service. This role presents a rewarding challenge, offering genuine opportunities for professional development and progression within the business.

Key Responsibilities

• Delivering excellent customer service via telephone and email.
• Preparing customer quotations and drafting hire contracts.
• Working closely with Head Office to resolve invoice queries.
• Processing and inputting timesheets accurately within Company systems.
• Maintaining trackers and internal systems to ensure information is accurate, up-to-date and complete.
• Attending weekly review meetings to support the timely and accurate completion of invoicing.
• Providing general administrative support to the Hire Desk team.
• Supporting depot operations in relation to welfare, safety, working hours compliance and environmental, health and safety requirements.

About You

To be successful in this role, you will have:

• The right to live and work in the UK
• A minimum of 2 years' administrative experience.
• Strong working knowledge of the Microsoft Office suite.
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• The ability to prioritise workloads and work effectively under pressure.
• Exceptional attention to detail and accuracy.
• Previous experience working within a Hire Desk environment and/or the crane hire, construction, plant hire or related industries would be an advantage.
• This is a fully office-based position; therefore, applicants must live within a reasonable daily commuting distance of West Drayton.

What We Offer

In return for your commitment and hard work, we offer:

• Competitive salary and benefits
• Quarterly depot performance bonus
• Generous holiday entitlement
• Company pension scheme
• Life assurance cover
• Employee Assistance Programme
• Flexible Benefits Platform with a generous monthly company contribution
• Reward and recognition programmes
• Access to retail discount and savings schemes
• Career development and progression opportunities

King Lifting is proud to be an Equal Opportunities Employer and is committed to creating an inclusive workplace where everyone is treated with dignity, fairness and respect.