Administrative Assistant

Walsall Housing Group; Walsall; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

27 days annual leave

Defined benefit pension

Health cash plan

Shopping and leisure discounts

Job summary

whg is recruiting an Administrative Assistant to support the Executive Support Team in a fast-paced environment. You will coordinate meetings, prepare packs, manage diaries and support financial administration while maintaining high levels of discretion and data protection compliance.

The role requires strong organisational and communication skills, MS Office proficiency and the ability to work independently or in a small team.

Qualifications

• GCSE grade C/4 or above (Level 2).
• Experience in an administrative environment requiring tact, judgement and discretion.
• Strong organisational skills with the ability to prioritise workloads and manage multiple tasks.
• Excellent communication and interpersonal skills with a professional manner.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint).
• Ability to work flexibly, both independently and in a small team.
• Excellent attention to detail and confidentiality.
• Understanding of data protection principles.
• Diary management and minutes preparation experience is advantageous but not essential.

Responsibilities

• Provide professional administrative support to the Executive Support Team and ensure tasks are completed accurately and on time.
• Act as an initial point of contact for colleagues, customers and external partners with discretion.
• Coordinate meetings, conferences, events, travel and accommodation arrangements.
• Prepare meeting agendas, collate reports, produce electronic packs and take minutes when required.
• Assist with financial administration, including processing purchase orders and collation of credit card expenditure.
• Maintain accurate records and filing systems, keeping information up to date.
• Build effective working relationships across the organisation while upholding confidentiality.

Skills

Organisational skills

Communication skills

Discretion/confidentiality

MS Office proficiency

Diary management

Independent working

Data protection knowledge

Education

GCSE grade C/4 or above (Level 2)

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Location: Walsall, West Midlands

Contract: Fixed Term (12 months) Full Time, 37 hours per week

Closing Date: 4th November 2026

Interview Date: 23rd and 24th November 2026

Are you highly organised, detail-oriented and confident working in a fast-paced environment?

We have an exciting opportunity for an enthusiastic and proactive Administrative Assistant to join our Executive Support Team at whg.

In this varied role, you will provide high-quality administrative support to help ensure the smooth and efficient running of the team. Working closely with our Executive Assistants, Executive Directors and wider Leadership Team, you will play an important role in coordinating meetings, managing administrative tasks and building positive working relationships across the organisation.

• Provide professional and efficient administrative support to the Executive Support Team, ensuring tasks are completed accurately and on time.
• Act as an initial point of contact for colleagues, customers and external partners, handling enquiries with professionalism and discretion.
• Coordinate meetings, conferences, events, travel and accommodation arrangements.
• Prepare meeting agendas, collate reports and documentation, produce electronic meeting packs and take minutes when required.
• Support financial administration, including processing purchase orders and collating credit card expenditure information.
• Maintain accurate records, databases and electronic filing systems, ensuring information is kept up to date.
• Build effective working relationships across the organisation while maintaining high standards of confidentiality.

We’re looking for someone who has:

• A good standard of education, equivalent to GCSE grade C/4 or above (Level 2).
• Previous experience in an administrative environment requiring tact, judgement and discretion.
• Strong organisational skills, with the ability to prioritise workloads and manage multiple tasks effectively.
• Excellent communication and interpersonal skills, with a professional and approachable manner.
• Confidence using Microsoft Office applications, including Word, Excel and PowerPoint.
• The ability to work flexibly, both independently and as part of a small team.
• Excellent attention to detail and a commitment to maintaining confidentiality.
• An understanding of data protection principles.
• Experience of diary management and preparing accurate meeting minutes would be advantageous but is not essential.

What’s in it for you?

In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan and a range of shopping and leisure discounts.

We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and are able to work in agile ways which support them.

About us

At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values - Trustworthy, Respectful, Accountable, Collaborative and Excellent - guide our work and our commitment to creating an inclusive workplace where everyone can thrive.

whg and Aspire Housing have agreed a merger, which will create a new housing association with 32,000 homes across our Midlands heartlands. These plans do not affect our current recruitment and all advertised posts remain approved and active. Find out more about these proposals on our website.

We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2026. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.

We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.

whg is committed to safeguarding and promoting the welfare of our customers and communities. Please note that for some roles, a Disclosure and Barring Service (DBS) check may be required as part of our pre-employment screening process.

This vacancy is open to both internal and external applicants