Administrative Assistant

The Mid Yorkshire Teaching NHS Trust; Wakefield; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Mid Yorkshire Teaching NHS Trust is seeking an administrative support officer for the Occupational Health department. You will provide efficient clerical support, manage appointments, maintain confidential records, and update IT systems while assisting with clinic administration and departmental targets.

Responsibilities include handling enquiries via multiple channels, coordinating with multidisciplinary teams, and supporting colleagues through training.

Qualifications

• Good general education to GCSE/ equivalent (English & Maths).
• Experience with filing systems.
• Experience with customer or patient care.
• Experience with IT systems.
• Confidentiality issues awareness.
• Awareness of own limitations.

Responsibilities

• Provide efficient administrative support to the Occupational Health department.
• Manage appointments and maintain confidential records.
• Update department IT systems and handle enquiries.
• Support clinic administration and process correspondence.
• Assist colleagues through training and guidance.
• Participate in departmental meetings and meet performance targets.
• Coordinate and reschedule appointments using OPAS G2 system.
• Work across sites with multidisciplinary teams as required.

Skills

Customer care

Confidentiality

IT systems

Filing systems

Education

GCSE English & Maths

Tools

OPAS G2

Job description

The role is responsible for providing efficient administrative and clerical support to the Occupational Health department, ensuring a professional and customer-focused service for employees and visitors. You will be expected to support day-to-day operational activities and actively participate in departmental meetings. Key responsibilities will include: Managing appointments Maintaining confidential records Updating department IT systems Handling enquiries Supporting clinic administration Processing correspondence and documentation Assisting colleagues through training and guidance Contributing to the achievement of departmental performance targets

Responsibilities include welcoming patients and visitors, managing enquiries via telephone, email, and face-to-face interactions, coordinating and rescheduling appointments through the OPAS G2 Occupational Health system and ensuring tasks are prioritised appropriately to meet service demands. The role requires flexibility to work across sites when required and involves close collaboration with multidisciplinary teams, colleagues, and external departments to ensure the delivery of a seamless, high-quality service.

Essential person specification requirements Qualifications: Good general education to include CSE or GCSE in English language and Maths or equivalent/experience Experience: Experience of working with filing systems Experience of good customer or patient care Work with IT systems Knowledge and Awareness: Confidentiality issues Awareness of own limitations