Administrative Assistant

Isle of Wight NHS Trust; Swindon; On-site; GBP 11,000 - 14,000; Part time

Job summary

Isle of Wight NHS Trust is seeking an Administrative Assistant to join our Facilities Services team at St Mary's Hospital, Newport. The role focuses on efficient administrative support, customer service, and ensuring accurate records.

You will process staff ID badges, handle enquiries by phone/email/in person, welcome visitors, and support the team with a range of clerical tasks. A flexible, team-oriented approach is essential.

Qualifications

• Experience in a customer service environment.
• Strong IT skills including Word and Excel.
• Excellent verbal and written communication.
• Strong organisational skills.
• Ability to handle confidential information appropriately.
• NVQ/BTEC Level 2 in Business Administration or equivalent qualification.

Responsibilities

• Process and maintain staff ID badge and access requests accurately and efficiently.
• Maintain electronic records and databases, ensuring information is accurate and up to date.
• Act as a first point of contact for enquiries received by telephone, email and in person.
• Welcome visitors and provide information, guidance and signposting to the appropriate department or team member.
• Support the wider Facilities Services administration team with clerical and administrative tasks.
• Contribute to continuous improvement initiatives across the department.

Skills

Customer service

Organisational skills

Verbal and written communication

Attention to detail

Professional and approachable

Discretion with confidential info

Education

NVQ/BTEC Level 2 in Business Administration or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

NHS Band 2: Salary £25,272 pro rata per annum (actual Salary: £12,636 per annum)

Contract Type: Permanent

Location Base: St Mary's Hospital, Parkhurst Road, Newport, Isle of Wight, PO30 5TG

Hours Per Week: Part time 18.75

We are looking for a motivated and organised Administrative Assistant to join our Facilities Services team. This is an excellent opportunity for someone with strong customer service and administrative skills who enjoys working in a busy and varied environment.

Main duties of the job

As an Administrative Assistant, you will:

• Process and maintain staff ID badge and access requests accurately and efficiently.
• Maintain electronic records and databases, ensuring information is accurate and up to date.
• Act as a first point of contact for enquiries received by telephone, email and in person.
• Welcome visitors and provide information, guidance and signposting to the appropriate department or team member.
• Support the wider Facilities Services administration team with a variety of clerical and administrative tasks.
• Contribute to continuous improvement initiatives across the department.

About us

Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this.

The single corporate service is delivered across both organisations. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.

Job responsibilities

What We Are Looking For

We are seeking someone who is:

• Professional and approachable.
• Customer focused and committed to delivering a high-quality service.
• Able to work independently as well as part of a team.
• Flexible, reliable and able to manage competing priorities.

Working for Us

As part of the Single Corporate Services team, you will support services delivered across both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust. The role is primarily site-based and may occasionally require travel between locations in line with service needs.

This is a fantastic opportunity to join a supportive team and contribute to the delivery of efficient services that support patient care and frontline staff across the Trust.

Previous applicants need not apply.

For full job details and person specifications, please refer to enclosed Job Description

Qualifications

• Experience of working in a customer service environment.
• Good IT skills, including Microsoft Word and Excel.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• The ability to manage confidential information appropriately.
• NVQ/BTEC Level 2 in Business Administration or equivalent qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12,636 a year£25,272 pro rata per annum