Business Administration Manager

National health service; City Of London; On-site; GBP 49,000 - 57,000; Full time

Job summary

The Isle of Wight NHS Trust is seeking a Business Administration Manager within the Learning and Development Department. You will lead the administrative function across two Trusts, ensuring high-quality, efficient services to internal and external stakeholders.

Working with the Head of Business Management (Education), you will drive department initiatives, governance, and KPI monitoring, while coordinating cross-site activities and projects to achieve strategic objectives.

Qualifications

• Strong general management skills in communication, team working and negotiation.
• Ability to multi-task and manage competing priorities.
• Strategic and tactical thinking with prioritisation under load.
• Advanced knowledge of Microsoft Office applications.
• Excellent administrative and documentation skills.
• Evidence of continuing professional development.

Responsibilities

• Oversee day-to-day management and development of administrative functions.
• Line management of administrative team and SBS (finance) processes.
• Coordinate projects including Skills for Health Quality Mark and non-clinical apprenticeships.
• Monitor governance arrangements and KPI reporting.
• Support cross-site delivery across Portsmouth and Isle of Wight NHS Trusts.

Skills

Leadership

Communication

Organisational skills

Project management

Strategic thinking

Microsoft Office

Education

Masters level or equivalent experience

Tools

Microsoft Office

Job description

Reference numberREF2765LJob locationsQueen Alexandra Hospital Southwick Hill RoadPortsmouthEnglandPO6 3LYUnited KingdomSt Mary's HospitalParkhurst RoadNewportIsle of WightPO30 5TGUnited KingdomJob descriptionJob responsibilitiesThe Business Administration Manager is a key role within the Learning and Development Department, responsible for the day-to-day management and development of the administrative function, ensuring the delivery of a high-quality, efficient and customer-focused service to all internal and external stakeholders across both Trusts.The post covers a broad range of business and administrative activities, including, but not limited to, line management of the administrative team, SBS (finance) processes, trainee doctor relocation expenses and the management and coordination of specific projects and responsibilities, including the Skills for Health Quality Mark, non-clinical apprenticeships, Datix reporting, ALERT group, Fire Warden and Information Governance.The
postholder will be expected to work autonomously, demonstrating initiative and sound judgement to ensure that daily operational activities, competing priorities and ongoing workloads are effectively managed and delivered within agreed timescales. The role will require flexibility to support service delivery across both organisations, including cross-site working and the coordination of administrative cover where required.The post requires an individual with strong leadership and organisational skills, a calm and professional manner, and excellent administrative, communication and interpersonal skills.Working in conjunction with the Head of Business Management (Education), the postholder will support the delivery of departmental initiatives, projects and programmes of work to ensure the achievement of strategic and operational objectives. A key aspect of the role will be to maintain effective governance arrangements, support the monitoring of key performance indicators and
drive improvements in the efficiency, consistency and quality of administrative services.Please see attached Job Description for further details., Job responsibilitiesThe Business Administration Manager is a key role within the Learning and Development Department, responsible for the day-to-day management and development of the administrative function, ensuring the delivery of a high-quality, efficient and customer-focused service to all internal and external stakeholders across both Trusts.The post covers a broad range of business and administrative activities, including, but not limited to, line management of the administrative team, SBS (finance) processes, trainee doctor relocation expenses and the management and coordination of specific projects and responsibilities, including the Skills for Health Quality Mark, non-clinical apprenticeships, Datix reporting, ALERT group, Fire Warden and Information Governance.The postholder will be expected to work autonomously, demonstrating initiative and sound judgement to ensure that daily operational activities, competing priorities and ongoing workloads are effectively
managed and delivered within agreed timescales. The role will require flexibility to support service delivery across both organisations, including cross-site working and the coordination of administrative cover where required.The post requires an individual with strong leadership and organisational skills, a calm and professional manner, and excellent administrative, communication and interpersonal skills.Working in conjunction with the Head of Business Management (Education), the postholder will support the delivery of departmental initiatives, projects and programmes of work to ensure the achievement of strategic and operational objectives. A key aspect of the role will be to maintain effective governance arrangements, support the monitoring of key performance indicators and drive improvements in the efficiency, consistency and quality of administrative services.Please see attached Job Description for further details.Person Specification
EssentialStrong general management skills in communication, team working and negotiationAbility to multi-task, managing own workload and that of others, often with conflicting pressures, without supervision and within specified timescalesThink and plan strategically, tactically and creatively, and to prioritise significant workloads in the face of competing demandsAbility to problem solve independently within broad guidelinesAdvanced knowledge of Microsoft Office software applications (Word, Excel, Power point, Outlook etc.)Excellent administrative skills, including ability to construct clear, grammatically correct letters and reports, at high standard of presentationHighly developed organisational skills with exceptional attention to detailAbility to adapt to change and to develop services and systems to meet changing needsSkills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication
skillsAbility to pull together comprehensive draft reports, data and lettersNegotiating, networking and persuasive skillsExcellent time management skills with the ability to re-prioritiseProject management skills, EssentialEducated to Masters level or equivalent experienceManagement qualificationsEvidence of continuing professional development
Experience
EssentialOperational support/administration function management experienceLine/Performance Management ExperienceDemonstrable success in delivering change and improved performance in accordance with strategic priorities and objectivesExperience of dealing with complex queriesPerson Specification
Skills and Knowledge
EssentialStrong general management skills in communication, team working and negotiationAbility to multi-task, managing own workload and that of others, often with conflicting pressures, without supervision and within specified timescalesThink and plan strategically, tactically and creatively, and to prioritise significant workloads in the face of competing demandsAbility to problem solve independently within broad guidelinesAdvanced knowledge of Microsoft Office software applications (Word, Excel, Power point, Outlook etc.)Excellent administrative skills, including ability to construct clear, grammatically correct letters and reports, at high standard of presentationHighly developed organisational skills with exceptional attention to detailAbility to adapt to change and to develop services and systems to meet changing needsSkills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication
skillsAbility to pull together comprehensive draft reports, data and lettersNegotiating, networking and persuasive skillsExcellent time management skills with the ability to re-prioritiseProject management skills, EssentialEducated to Masters level or equivalent experienceManagement qualificationsEvidence of continuing professional development
Experience
EssentialOperational support/administration function management experienceLine/Performance Management ExperienceDemonstrable success in delivering change and improved performance in accordance with strategic priorities and objectivesExperience of dealing with complex queriesEmployer detailsEmployer nameIsle of Wight NHS TrustAddressQueen Alexandra Hospital Southwick Hill RoadPortsmouthEnglandPO6 3LYUnited KingdomEmployer's websiteEmployer detailsEmployer nameIsle of Wight NHS TrustAddressQueen Alexandra Hospital Southwick Hill RoadPortsmouthEnglandPO6 3LYUnited KingdomEmployer's website
Job summaryNHS Band 7 Salary: 49,387 - 56,515 per annumHours per Week: Full time 37.5 hrsContract: PermanentLocation base: Queen Alexandra Hospital, Southwick Hill Road, Cosham, PO6 3LYWe are seeking a motivated and enthusiastic individual to join our Learning, Education and Development Department, working as part of the Single Corporate Service across Portsmouth Hospitals University NHS Trust and Isle of Wight NHS Trust.Main duties of the jobThis is an exciting opportunity to become part of a dedicated team responsible for developing, managing and delivering a comprehensive range of high-quality, cost-effective learning and development services that support employees at all levels across both organisations.Working closely with colleagues from a variety of internal departments, NHS England, higher education institutions and external training providers, you will play a key role in supporting workforce development initiatives and ensuring the successful delivery of educational
programmes. Your contribution will help both Trusts achieve their strategic objectives while promoting a culture of learning, development and continuous improvement.About usWorking as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this.The single corporate service is delivered across both organisations. You will be based at PHU however, individuals may be required to undertake business travel between sites and will undertake work supporting colleagues on both sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.DetailsDate posted05 November 2026Pay schemeAgenda for changeBandBand 7Salary49,387 to 56,515 a year
ContractPermanentWorking pattern
Full-time