Administrative Assistant

NHS National Services Scotland; Inverness; On-site; GBP 21,000 - 26,000; Full time

Job summary

NHS Scotland in Inverness is seeking a flexible administrative assistant to provide support across departments at the Royal Northern Infirmary. The role involves word processing, filing, telephone and email enquiries, and helping maintain confidential records.

You should have a good general education, be computer literate, and enjoy teamwork and independent workload management in a busy environment. Training is provided and confidentiality is essential.

Qualifications

• Good general education and basic computer literacy.
• Strong communication and organisational skills.
• Able to work well in a team and manage workload independently.

Responsibilities

• Word processing and preparation of correspondence, including digital dictation.
• Providing administrative cover for annual leave, sickness absence, and general support within the team.
• Opening, sorting, and distributing incoming mail.
• Handling telephone, face-to-face, and email enquiries from staff, patients, relatives, and carers—providing information, signposting, and prioritising as appropriate
• Carrying out general clerical duties such as photocopying and filing
• Taking minutes at meetings when required
• Ordering supplies and maintaining stock levels as requested
• Maintaining existing systems and spreadsheets as directed
• Supporting administrative processes such as annual leave records
• Undertaking any other duties as required by the Area Support Manager

Skills

Administrative support

Microsoft Office

Communication

Organisation

Education

General education

Tools

Microsoft Office

Winvoice Pro

Morse

Pecos

Sci Store

SSTS

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

An excellent opportunity has arisen to join the Administration Team at the Royal Northern Infirmary in Inverness. This role provides flexible administrative support across a range of departments, as required.

The successful candidate will have a good standard of general education, be computer literate, and possess strong communication and organisational skills. You will be able to work effectively as part of a team, as well as use your own initiative to prioritise workload in a busy and often noisy environment. A clear understanding of confidentiality is essential.

Key Responsibilities

• Word processing and preparation of correspondence, including digital dictation
• Providing administrative cover for annual leave, sickness absence, and general support within the team
• Opening, sorting, and distributing incoming mail
• Handling telephone, face-to-face, and email enquiries from staff, patients, relatives, and carers—providing information, signposting, and prioritising as appropriate
• Carrying out general clerical duties such as photocopying and filing
• Taking minutes at meetings when required
• Ordering supplies and maintaining stock levels as requested
• Maintaining existing systems and spreadsheets as directed
• Supporting administrative processes such as annual leave records
• Undertaking any other duties as required by the Area Support Manager

Systems Used

• Microsoft Office (Word, Excel, PowerPoint)
• Morse, Pecos, Sci Store
• Winvoice Pro (for correspondence)
• SSTS

Informal enquiries : Jackie Dyker Administration team Lead Tel [phone] Jackie.dyker|@nhs.scot

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).

NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute.

We employ over 10,700 people, making us one of the biggest employers in the area. As an organisation, we make a very significant contribution to the local economy.

Our staff are also important members of our communities. Our greatest asset is our workforce, and the way we go about our work comes from the values and behaviours we demonstrate on a daily basis. As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and social care values.