Administrative Assistant

NHS Jobs; Cambridgeshire and Peterborough; On-site; GBP 28,000 - 31,000; Full time

Job summary

South West London and St Georges Mental Health Trust is seeking an administrative role based in Cambridge to ensure patient information is accurately recorded in RiO and related systems. You will upload, scan, maintain records, and support staff by handling referrals and coordinating interpreter bookings.

The role requires responding professionally to enquiries via email, telephone, or mail, and reporting Health & Safety concerns.

Qualifications

• Experience in healthcare admin is desirable.
• Good communication and listening skills are essential.
• Ability to manage multiple tasks and respond professionally to enquiries.

Responsibilities

• Maintain RiO/care records and upload and scan documents.
• Respond to enquiries from patients, relatives, other services and clinicians.
• Process new referrals under clinical staff guidance and triage as needed.
• Book spoken language and BSL interpreters when requested.
• Report maintenance or Health & Safety issues related to the team base.
• Coordinate effective internal communication by sharing messages and information.

Skills

Data entry

Communication

Customer service

Telephone support

Tools

RiO system

Job description

To ensure that computerised records of patient information are maintained and updated. Uploading and scanning of all documents onto RiO/care records system as required. To implement, maintain and update systems and procedures regarding patient notes, RiO, stationery and stock supplies and the appropriate destruction of confidential material as necessary. Respond professionally and appropriately to direct and telephone/minicom /email enquiries from patient, relatives, other services and clinicians. This includes aiding effective communication across the service by providing all staff with relevant messages and information. To report any maintenance problems/Health and Safety issues in relation to the team base to the relevant service/department. To reply to email, telephone, written communication from families, colleagues To handle new referrals and forward to team for triage. Under instruction from clinical staff to process new referrals. To book spoken language and BSL interpreters when requested to support team members.

£28,392 - £31,157 Per Annum - London weighting not included role based in Cambridge

South West London and St Georges Mental Health Trust