Administrative Assistant in 3D Printing Departmentr, JewelCast - Jewellery Quarter, Birmingham

TN United Kingdom; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player in the Jewellery Quarter is seeking an Administrative Assistant for their 3D Printing Department. This role focuses on customer service and order management, requiring a keen eye for detail and strong organizational skills. The company offers comprehensive training, flexible working hours, and a supportive work environment. With modern facilities and a commitment to quality, this position is ideal for those looking to grow within the jewellery industry while enjoying perks like extra holiday for birthdays and company pension plans.

Benefits

Flexible working hours

In-house service discounts

Company pension

Extra day holiday for your birthday

Biannual staff events/parties

Simply Health healthcare cash plan

Qualifications

• Strong customer service skills and organizational abilities are essential.
• Familiarity with the Jewellery Industry is preferred but not mandatory.

Responsibilities

• Assist customers with placing orders for custom designs.
• Respond to customer queries via email and phone.
• Support files using CAD software and ensure quality control.

Skills

Customer Service

Organizational Skills

Attention to Detail

Tools

CAD Software

Job description

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Administrative Assistant in 3D Printing Department, JewelCast - Jewellery Quarter, Birmingham, Birmingham

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Client:

JewelCast

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c4202cda0f04

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Supporting the work of the Jeweller since 2006

Administrative Assistant in 3D Printing Department

JewelCast

Jewellery Quarter, Birmingham

JewelCast is primarily a casting company specialising in high-quality precious metal castings. In addition, we offer an exciting range of in-house CAD design, 3D printing, and mould cutting services.

We have recently moved into a beautifully restored building in the heart of Birmingham's historic Jewellery Quarter, featuring modern facilities and state-of-the-art equipment in each department.

About the role

This position is primarily administrative. It involves assisting customers with placing orders for their custom designs (please note this is not a CAD design role). While familiarity with the Jewellery Industry is preferred, it is not mandatory as comprehensive training will be provided. We seek an individual with strong customer service skills and organizational abilities. The ideal candidate should be a team player with a keen eye for detail, capable of working under pressure, and adhering to stringent manufacturing processes.

Responsibilities

1. Order entry
2. Sending customer quotes
3. Responding to customer queries by email and over the phone
4. Supporting files using CAD software
5. Cleaning and preparing waxes/resins for casting
6. Quality control
7. Liaising and working closely with other departments

Requirements

1. A strong work ethic and willingness to learn
2. A keen eye for detail
3. Customer service experience

What we offer

• Competitive salary based on experience
• Flexible working hours
• In-house service discounts
• Company pension
• 1 extra day holiday for your birthday
• Biannual staff events/parties
• Simply Health healthcare cash plan

How to Apply