Administrative Assistant

Aneurin Bevan University Health Board; Abergavenny; On-site; GBP 18,000 - 24,000; Full time

Job summary

An Administrative Assistant role within Aneurin Bevan University Health Board's Children Centres supports children and families in a busy environment.

The post is based at Nevill Hall Children's Centre with occasional travel to Serennu and Caerphilly Centres. You will provide reception and clerical support, manage a varied workload, and communicate clearly with the public and staff to ensure a welcoming experience.

Qualifications

• GCSE level education or equivalent.
• Experience in an office environment.
• Good general education and IT skills.
• Strong communication and customer service.

Responsibilities

• Provide reception and clerical support across ABUHB Children Centres.
• Cover at Serennu, Caerphilly and Nevill Hall as needed.
• Deliver high-quality admin support and excellent customer service.

Skills

Administrative skills

Customer service

Communication skills

Welsh language

Education

GCSE level or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email [e-mail]

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy. For help to quit smoking please contact our Help Me Quit Team About Help Me Quit - Aneurin Bevan University Health Board

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

An exciting opportunity has arisen for a motivated and enthusiastic Administrative Assistant to join our friendly and supportive Children's Centres team, supporting children and young people with disabilities and developmental difficulties.

The post is primarily based at Nevill Hall Children's Centre, with occasional travel required to provide cover at Serennu and Caerphilly Children's Centres.

This rewarding role is ideal for someone who enjoys working in a busy environment, takes pride in providing high-quality administrative support and is committed to delivering an excellent experience for children, young people and their families.

The successful candidate will be organised, approachable and able to manage a varied workload while maintaining a professional and welcoming manner. Applicants should have excellent communication, keyboard and IT skills, including confidence using Microsoft Office applications. The ability to prioritise workloads, meet deadlines, provide excellent customer service and work independently using initiative is essential. A calm and professional telephone manner is also required.

Experience within an office or reception environment would be advantageous.

This is an opportunity to make a real difference as part of an experienced and supportive team delivering valuable services to children, young people and their families. If you are organised, compassionate and passionate about making a difference, we would love to hear from you.

Main duties of the job

This post is to sit within the ABUHB Children Centres as part of the administrative team. The duties and responsibilities described here are not exhaustive and the post holder will carry out any other duties compatible with the grade which may be assigned from time to time by the Children Centre Team Lead.

The post holder will participate as a member of the Children’s Centre administrative team providing reception and clerical support. The post holder will be required to work across all Children Centres when required to cover periods of absence. We have three Children Centres, Serennu Children Centre located in Newport, Caerphilly Children Centre located in Caerphilly and Nevill Hall Children Centre located in Abergavenny.

The post holder will act as the first point of contact for the Children’s Centre when required, answer the telephone and liaise with the general public, staff and other professionals within the Health Board in a sympathetic and professional manner.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025–2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.

Education

Essential criteria

• Good general education to GCSE level

Desirable criteria

• IT Skills to include Microsoft Word & Excel

Experience

• Administrative experience within an office setting

Desirable criteria

• Previous experience of working within a health/social care setting

SKills & Attributes

Essential criteria

• Able to work effectively and efficiently in a team environment and cope with pressure during busy periods and able to take the initiative.
• Ability to work in a flexible way and be comfortable with changes in work routine.
• Enthusiastic and passionate about providing the best standard of service to children and young people

Desirable criteria

• Welsh Language Skills are desirable levels