Administrative Apprentice

The Regenda Group; Liverpool; On-site; GBP 13,000 - 16,000; Full time

Benefits offered by this job

Flexible working options

27 days paid annual leave

5% Pension contribution

£250 learning allowance

Volunteer days

Job summary

The Learning Foundry, part of The Regenda Group, is recruiting for an administrative apprentice to support the Stakeholder & Learner Engagement Team. You will help with learner engagement, recruitment activities, onboarding and programme administration across funded learning programmes.

The role offers an 18-month fixed-term contract, full-time hours (35 per week) and a salary of £14,560 per year. Training will be provided to develop essential admin and customer service skills.

Qualifications

• Demonstrable experience in a similar field/role.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills and the ability to communicate concerns, and complex/contentious issues in a diplomatic manner.
• Proven ability to analyse problems and to develop and successfully implement practical and workable solutions.
• Ability to deal with changing priorities, work under pressure, meet tight deadlines and be flexible.
• Ability to work collaboratively with staff at all levels across the Company and with external stakeholders.
• Experience in Microsoft Word, PowerPoint, Excel and Outlook.
• Excellent organisational skills and time management.
• The post holder will undergo an enhanced DBS check.

Responsibilities

• Provide high-quality administrative and operational support to the Stakeholder & Learner Engagement Team.
• Assist with learner engagement, stakeholder relationships, recruitment activities, learner onboarding and programme administration.
• Support coordinators and managers to ensure an excellent customer experience throughout the learner journey.

Skills

Excellent written and verbal comms

Excellent interpersonal skills

Analytical problem solving

Ability to work under pressure

Team collaboration

MS Word

PowerPoint

Excel

Outlook

Tools

Microsoft Word

PowerPoint

Excel

Outlook

Job description

• Annual salary of £14,560 (FTE)


• 18 month FTC


• Full-time (35 hours)

Proposed Interview Date: TBC

The role

To provide high-quality administrative and operational support to the Stakeholder & Learner Engagement Team, assisting with learner engagement, stakeholder relationships, recruitment activities, learner onboarding and programme administration.

The apprentice will work across a range of funded learning programmes, supporting coordinators and managers to ensure learners, employers and stakeholders receive an excellent customer experience throughout their journey with The Learning Foundry. Through structured learning and on-the-job training, the apprentice will develop skills in administration, customer service, stakeholder engagement, learner recruitment, CRM management and compliance within the skills and employability sector.

The right fit

• Demonstrable experience in a similar field / role.


• Excellent written and verbal communication skills


• Excellent interpersonal skills and the ability to communicate concerns, and


• complex/contentious issues in a diplomatic manner.


• Proven ability to analyse problems and to develop and successfully implement


• practical and workable solutions to address them.


• Ability to deal with changing priorities, work under pressure, work to tight deadlines


• and be flexible.


• Ability to work collaboratively with staff at all levels across the Company and with


• external stakeholders and committed to teamwork.


• Experience in working with Microsoft Word, PowerPoint, Excel and Outlook.


• Excellent organisational skills and time management.


• The ability to work without any supervision, meeting deadlines and KPI targets.


• The post holder will be required to undergo an enhanced DBS check.

Who We Are

At The Learning Foundry we are passionate about helping people and businesses achieve their full potential. Whether it's helping someone to start or progress in their career or supporting a business to recruit new staff or upskill their workforce, we are a full-service training provider with the knowledge and experience to suit individual needs.

The Learning Foundry is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

What We Offer

The Learning Foundry really is a great place to work – and you don’t have to just take our word for it! We’re accredited by Best Companies for our ‘world class’ levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.

We also offer a fantastic reward and benefits package which, amongst other things, includes:

• A range of flexible working options.


• 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.


• 6 additional days for volunteering.


• 5% Employers Contribution to the Pension Scheme.


• £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.


• Enhanced maternity, paternity and adoption pay schemes.


• Employee Assistance Programme and health and wellbeing initiatives


• A wide variety of exciting learning and development opportunities.


• Interest free loans to assist with the purchase of computer equipment and travel season tickets.


• Monthly staff lottery scheme.

\"We regenerate places and create opportunities for people\"

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.