Administrative and Clerical Officer, Pharmacy Homecare

NHS National Services Scotland; Kilmarnock; On-site; GBP 9,000 - 13,000; Part time

Job summary

NHS Ayrshire & Arran in Scotland is advertising an Administrative and Clerical Officer Pharmacy Homecare based at University Hospital Crosshouse. This fixed-term post is 1 year, 18 hours per week over 5 days (negotiable).

You will support the pharmacy homecare and dispensary teams to coordinate prescription deliveries to patients’ homes across Ayrshire and Arran. Key duties include organising prescriptions, liaising with clinical teams and homecare partners, updating databases, and handling

Qualifications

• SVQ Level II Business Administration or equivalent.
• Computer literate and competent in the use of Microsoft Office Software packages.

Responsibilities

• Provide administrative support to pharmacy homecare and dispensary teams to facilitate prescription delivery to patients’ homes across Ayrshire and Arran.
• Organise prescriptions on an ongoing basis.
• Liaise with clinical teams regarding logistics and with homecare companies during switches.
• Communicate with patients and delivery drivers daily regarding deliveries, concerns, or complaints.
• Work out daily delivery schedules across a wide geographical area.
• Update homecare databases and file homecare/dispensary prescriptions.

Skills

Microsoft Office

Secretarial experience

Education

SVQ Level II Business Administration

Job description

NHS Scotland:

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Who we are:

NHS Ayrshire and Arran are one of 14 territorial NHS Boards within NHS Scotland.

In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran, we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.

To find out more about NHS Ayrshire and Arran please visit our website - NHS Ayrshire & Arran - Home (nhsaaa.net)

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Position:

An exciting opportunity has arisen for an Administrative and Clerical Officer Pharmacy Homecare based at University Hospital Crosshouse. This post is offered on a fixed-term basis for 1 year.

Hours:

18 hours per week, to be worked over 5 days (negotiable)

From 1 April 2026, the working week for NHS Agenda for Change staff in Scotland will be reduced. Full-time hours will reduce from 37 to 36 hours (pro rata for part-time staff) without loss of earnings.

What you will do:

You will provide administrative support to our pharmacy homecare and dispensary teams to facilitate prescription delivery to patients’ homes across Ayrshire and Arran.

As well as general administration duties you will be responsible for the following aspects of the service working alongside our homecare and dispensary teams:

• Organising prescriptions on an ongoing basis
• Liaising with clinical teams regarding logistics
• Liaising with homecare companies and pharmacy homecare team during switches
• Communicating with patients and delivery driver daily regarding deliveries/concerns/complaints
• Working out daily delivery schedules across a wide geographical area
• Updating homecare databases
• Filing of homecare and dispensary prescriptions

For further information on the role please click the link below to view the job description.

Knowledge, training and/or experience required for this post:

Qualifications

• SVQ Level II Business Administration or equivalent
• Computer literate and competent in the use of Microsoft Office Software packages

Experience

• Previous experience of a secretarial type role.

Knowledge

• Understanding of the health and care sector and partner organisations
• Knowledge of Health Service administration and NHS O&HRD policies
• Knowledge of a wide range of administrative and organisational systems
• Knowledge of health service/medical terminology

If you would like to find out more about the role, please contact Sarah Wallace, Senior Pharmacy Technician, Pharmacy Homecare [e-mail], 01563 826069.

Right to Work / Certificates of Sponsorship

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found within the attached Candidate Information Pack.

It is essential that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored before submitting your application form.

NHS Ayrshire & Arran may be able to offer visa sponsorship for certain roles, provided the post meets the minimum salary threshold and any other required criteria. When considering if a post meets the salary threshold for sponsorship, please note the salary advertised is based on a full-time contract and must be pro-rated for part-time positions. Sponsorship is not guaranteed and is assessed on a case-by-case basis following interview and at the commencement of pre-employment checks.

Please visit here for further information.

We are unable to provide sponsorship for bank contracts.