Administration Team Leader, Band 4

Gloucestershire Hospitals NHS Foundation Trust; Gloucester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Annual leave

NHS Pension

Wellbeing Hub

On-site nursery

Public transport discount

Flexible working

Apprenticeships

Discounts

Job summary

Gloucestershire Hospitals NHS Foundation Trust in Cheltenham is seeking a job-share Administration Team Leader within the Gynaecology Oncology Service at Parkside, Cheltenham General Hospital.

You will lead a small team of patient co-ordinators, oversee annual leave, sickness and performance, drive recruitment and induction, and support the 2WW cancer pathways through quality data validation and timely reporting.

Qualifications

• Lead a team of patient co-ordinators
• Ability to plan, prioritise and multitask
• Strong communication and interpersonal skills
• Proactive data validation and reporting

Responsibilities

• Lead a team of patient co-ordinators within Gynaecology Oncology
• Oversee annual leave, sickness and performance management
• Lead recruitment, induction and training for new and existing staff
• Conduct development conversations with SMART objectives
• Ensure robust administrative processes and support divisional objectives
• Monitor and improve data quality for 2WW cancer pathways

Job description

An opportunity has arisen for a job share Administration Team Leader with Gynaecology Oncology Service based in Parkside, Cheltenham General Hospital.

The post holder will be responsible for leading a team of patient co-ordinators & proactively support patient 2 week wait (2WW) cancer pathways undertaking continual quality data validation ensuring targets are monitored & managed.

The post holder will be expected to work professionally to a very high standard, work autonomously, making decisions & offering advice & support to their team & be able to work to deadlines to meet Trust targets.

You should be a compassionate, accountable individual who treats all colleagues, patients and service users with respect and seeks to deliver excellence in role.

You will share the Trust values and be committed to equality, diversity and inclusion.

Our team is dynamic & constantly evolving to manage the demand & challenges of the service. We work closely together to ensure a friendly, positive & supportive environment whilst recognising individual development needs.

We would welcome applications from dynamic, self-motivated & enthusiastic individuals, combined with a strong work ethic and a sense of accountability along with a flexible approach to work & who fits with our ethos of continual improvement & delivery of the highest quality patient-centred care.

Working Pattern

Wednesday, Thursday and Friday 9-5, The post holder will be responsible for a team of patient co-ordinators, the duties you will be involved in are the managing of annual leave, sickness & performance, leading on recruitment, undertaking induction & training for new & existing team members & conducting development conversations ensuring the team have clear SMART objectives.

An ability to multi task, plan & prioritise own work & that of the administrative team in support of divisional objectives & typing targets together with contributing to improve current working practices, implement new practices & continual review to ensure robust administrative processes are in place to support the requirements of the service.

The performance of 2 week wait & colposcopy outpatient services play a critical role in patient pathways, the post holder will also be responsible for data quality & validation, in particular the monitoring of 2 week wait targets & new & follow up patients waiting outpatient services.

You will need to be articulate, possess problem-solving skills, have excellent communication & interpersonal skills with the ability to use them effectively to work with staff, clinical colleagues & the management team demonstrating discretion & maintaining confidentially. You will need strong IT skills & the ability to work using your own initiative along with excellent organisation skills & the ability to juggle conflicting demands on your time.

Benefits

• Generous Annual Leave Allowance starting at 27 days plus Bank Holidays and increasing to 33 days.
• Access to the NHS Pension Scheme.
• Access to our Health and Well-Being Hub and Employee Assistance Programme.
• Access to on-site Nurseries.
• Discounted Public Transport.
• Safe, supportive and positive working environment with regular, robust supervision.
• A wide range of exciting learning opportunities including a number of Apprenticeships.
• Flexible Working - Many of our staff work flexibly in different ways. Please talk to us about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.
• Reward and Recognition Schemes.
• Working for Gloucestershire Hospitals NHS Foundation Trust offers a number of discounts for local shops, restaurants and services and entitles you to a Blue Light Card offering further discounts both online and on the high street from large national retailers to local businesses in a wide range of categories including days out, holidays, cars, fashion, gifts and phones.