Administration Services Leader – Education Trust

Bedford Academy; Greater London; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Wellbeing day

CPD pathways

Refer a friend scheme

Company pension

Free gym and parking

Eye tests

Job summary

HEART Academies Trust is seeking an experienced Administration and Reception Team Lead for Bedford Academy. You will manage a professional, welcoming front-of-house service for students, parents and staff, while coordinating administrative support across the academy.

The role requires strong organisational and communication skills, plus experience with MS Office and school platforms. Term-time-plus setup with 37-hour weeks and a 30-minute unpaid break daily.

Qualifications

• GCSE in English and Maths is required.
• Excellent customer service skills.
• Excellent organisation skills.
• Experience using Microsoft Office and school-based platforms.
• Experience coordinating events at whole-school level.

Responsibilities

• Lead and manage the administration and reception team to deliver a professional, efficient, and welcoming service to students, staff, parents and visitors.
• Supervise and coordinate the work of administrative and reception staff, ensuring tasks are completed accurately and on time.
• Plan and prioritise workloads; keep teams informed of upcoming projects and deadlines.
• Liaise with Academy staff to coordinate administrative support requirements and establish work priorities.
• Identify staff development needs and arrange appropriate training in consultation with leadership.
• Manage departmental budgets and resources effectively.
• Review staffing structures, capacity and skills regularly to ensure service effectiveness.
• Oversee induction and onboarding of new administrative staff.
• Ensure the administration team maintains qualified first aid cover.
• Manage central stationery ordering in line with budgets and sustainability goals.

Skills

Leadership

Customer service

Organisation

Communication

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

HEART Academies Trust is seeking an experienced Administration and Reception Team Lead for Bedford Academy. You will manage a professional, welcoming front-of-house service for students, parents and staff, while coordinating administrative support across the academy.

The role requires strong organisational and communication skills, plus experience with MS Office and school platforms. Term-time-plus setup with 37-hour weeks and a 30-minute unpaid break daily.