Administration Services Manager

Heart Academies; Bedford; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Paid wellbeing day

CPD pathways

Refer a friend scheme

Pension

Free gym

Tea, coffee, breakfast and eye tests

In-house catering

Environmental sustainability

Job summary

Heart Academies in Bedford is seeking a proactive Administrative Manager to lead the Administration and Reception Team, delivering a professional and welcoming service to students, staff, parents and visitors. You will supervise staff, coordinate workloads, and manage department budgets while driving continuous improvement.

The role requires strong leadership, excellent communication, and experience with Microsoft Office and school platforms, with safeguarding checks as part of the duties.

Qualifications

• Experience leading administration and reception teams.
• Strong customer service and organisational skills.
• Experience with Microsoft Office and school platforms.
• DBS check and safeguarding checks required.

Responsibilities

• Lead and manage the Administration and Reception Team to deliver a welcoming service.
• Plan workloads and coordinate administrative support with staff.
• Manage budgets and resources for the administration function.
• Oversee induction of new administrative staff.
• Ensure DBS and safeguarding checks are completed as required.

Skills

Leadership

Customer service

Organisation

Microsoft Office

Staff development

Communication

Education

GCSE English & Maths

Tools

School platforms

Job description

• Lead and manage the Administration and Reception Team to deliver a professional, efficient, and welcoming service to students, staff, parents, and visitors.
• Supervise and coordinate the work of administrative and reception staff, ensuring tasks are completed accurately, efficiently, and within agreed timescales.
• Plan and prioritise workloads, ensuring team members are informed of upcoming projects and deadlines.
• Liaise with Academy staff to coordinate administrative support requirements and establish work priorities.
• Identify staff development needs and facilitate appropriate training, either internally or through external providers in consultation with the Deputy Headteacher.
• Manage departmental budgets and resources effectively.
• Regularly review staffing structures, capacity, and skills to ensure service effectiveness.
• Oversee the induction and onboarding of new administrative staff.
• Monitor the induction of any new member of staff to the administration team.
• Ensure the administration team maintains at least one qualified First Aider at all times.
• Manage central stationery ordering for all of Bedford Academy in line with budgets and climate sustainability. Qualifications at least to GCSE in English and Maths.
• Excellent customer service skills.
• Excellent organisation skills.
• Experience in using Microsoft Office and school-based platforms, internet and email and the ability to quickly learn new systems.
• Experience in communicating with external parties via telephone, email and face to face.
• Experience with operating telephone/communication systems.
• Experience leading whole school events
• Friendly and professional telephone manner.
• Strong leadership and line management experience, This position is subject to an Enhanced DBS check, Barred List Check and a Certificate of Good Conduct if you have lived or worked outside of the UK for a continuous period of six months or more since the age of 18.

We are a non-profit making charitable company sponsored by the Harpur Trust, one of the largest charities in the UK. With a proven track‑record in education through their ownership and management of four Harpur Trust private schools in Bedford and as a sponsor of Bedford Academy since its creation in 2010, they are the perfect partner to support HEART Academies Trust as we grow. HEART Academies Trust supports continuity of education within the community. Adopting a 'stronger together' approach and a commitment to positive collaboration enables each academy within the Trust to celebrate what they already do well whilst providing opportunities to ensure continued development and improvement across all academies within the Trust.

As part of HEART Academies Trust, staff are valued and supported, allowing them to contribute fully to the wider school community. Our commitment to staff development and wellbeing is paramount.

• Paid wellbeing day per year.
• CPD pathways, career progression, secondment and shadowing opportunities.
• £200 Refer a friend scheme, tech scheme and cycle to work scheme.
• Comprehensive employee assist programme.
• Generous pension and a competitive salary.
• Free gym, shower and parking facilities.
• Free tea, coffee, breakfast and eye tests.
• An open and collaborative working environment with an inclusive workplace
• Regular training and development programmes and celebration of staff success.
• An excellent in-house catering provision.
• A commitment to environmental sustainability.