Administration Officer

NHS; Sunderland; On-site; GBP 26,000 - 27,000; Part time

Job summary

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust in Sunderland is seeking a part-time Administration Officer to support our Psychiatric Liaison Service at Sunderland Royal Hospital. The role involves admin duties, patient records, diary management, and typing of letters and reports.

The post requires strong organisational and communication skills, experience with Microsoft packages, and the ability to deliver a high quality administrative service.

Qualifications

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
• Audio Typing qualification or demonstrable equivalent experience
• General level of education to O-Level/ GCSE or equivalent
• NVQ Level 3 Level 3 in Customer Care (or equivalent)

Responsibilities

• Experience in a customer/patient focused environment (face to face and telephone)
• Administrative/Secretarial experience
• Typing and formatting letters and reports
• Electronic minute taking experience, including live typing and screen sharing
• Diary Management
• Ability to support reception areas when needed
• Flexibility to cope with fluctuating workloads and cover other areas when staff are absent
• Commitment to training and maintaining confidentiality at all times

Skills

Excellent communication

Minute taking

Organisation

Shorthand

Education

Word-processing Level 3 (OCR/RSA)

Audio Typing qualification

GCSE/O-Level or equivalent

NVQ Level 3 Customer Care

Tools

RiO

Microsoft Word

Outlook

Excel

Job description

Administration Officer

Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

The closing date is 25 August 2026

Applications are invited from suitably qualified and experienced candidates for a Part-time Administration Officer to work within our busy Psychiatric Liaison Service at Sunderland Royal.

This is a very busy service and the post-holder will work as part of an admin team which supports the multi-disciplinary clinical teams across the Liaison Services. Duties will include processing admin support to the service, maintaining an electronic patient record system, maintaining spreadsheets, diary management, typing clinical letters and reports and minuting meetings electronically, including live typing and screen sharing, as well as other general office duties. A proven high level of organisational and excellent communication skills, both written and verbal, along with extensive experience of Microsoft packages are required.

The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone and carry out duties as assigned to them by the Administration Manager and Pathway Coordinators to ensure a comprehensive, high quality administrative service is delivered at all times. Candidates must be adaptable, work well as a team and provide a positive patient experience which are essential skills for the role of Administration Officer.

This is a part time fixed term post working Monday to Friday 8:00am to 12:30pm or 9:00am to 13.30pm per rota basis.

Main duties of the job

Candidates will be responsible for administrative functions and must have demonstrable recent 12 month experience including, but not limited, to the following: see job description for further information:

• Experience working in a customer / patient focused environment (face to face and telephone)
• Administrative/Secretarial experience
• Typing and formatting letters and reports
• Electronic minute taking experience, including live typing and screen sharing
• Diary Management
• Ability to change tasks and support different wards at short notice
• Ability to support reception areas when needed
• The post holder will be expected to demonstrate flexibility in the role
• The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role
• You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Job responsibilities

Please find attached job description for full details.

Advertising date : 11th August 2026

Closing date : 25th August 2026

Please note this vacancy may close before the above closing date, should a suitable number of applications be received.

Person Specification

Education and Qualification

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
• Audio Typing qualification or demonstrable equivalent experience
• General level of education to O-Level/ GCSE or equivalent
• NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including Word, Outlook and Excel
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload
• Experience in processing CPA, Mental Health Act and Safeguarding documentation
• Experience using stock ordering systems and petty cash systems
• Experience of working with medical records filing systems

Skills and Competencies

• Excellent communication and interpersonal skills, both verbal and written
• Minute taking skills
• Good organisational and planning skills
• Shorthand skills

Role/Team specific requirements

• Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

£25,760 to £27,476 a yearpro rata per annum