Administration Officer

Sanctuary Group; Rochford; On-site; GBP 29,000 - 32,000; Full time

Job summary

An established industry player is seeking an Administration Officer to join their team in Rochford. This role involves providing essential administrative support to ensure the smooth operation of services across the South East region. The ideal candidate will have strong organizational skills and experience in a similar role, with proficiency in Microsoft Office applications. The company values employee wellbeing and offers a comprehensive benefits package, including generous annual leave and a pension scheme. This is a fantastic opportunity to contribute to a not-for-profit organization dedicated to excellent customer service.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Employee Networks for inclusion

Qualifications

• Recent experience in a similar administrative role.
• Ability to manage relationships with stakeholders.
• Experience in data extraction and management.

Responsibilities

• Provide comprehensive administrative support to regional teams.
• Manage purchase orders and check goods received.
• Support the management of team van fleet and uniform stores.

Skills

Organizational Skills

Data Management

Microsoft Office Suite

Customer Service

Time Management

Education

GCSE Grade English and Maths

NVQ3 in Business Administration or Customer Service

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

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Sanctuaryprovide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Administration Officer

£29,795 - £31,363 per year

40 hours per week – Monday to Friday – 8:00am to 4:30pm

We have an opportunity for an Administration Officer to join our team based in Rochford. This role will cover the South East region with occasional travel to other offices within the region, you will provide an efficient and comprehensive support and administrative service to the teams within Sanctuary Property Services.

The role of Administration Officer will include:

• Support the regional teams by ensuring accurate and timely information is collected, collated, prepared and presented
• Raise purchase orders and check in goods received
• Support the management and maintenance of relationships with internal and external stakeholders, residents and contractors
• Assist with managing the team van fleet and uniform stores
• Check and process overtime claims
• Support supervisor operations
• To understand the planning functions within the region
• To provide cover for other roles within the region

Skills and experiences:

• Recent experience of undertaking a similar role
• Literacy and numeracy equivalent to passes in GCSE Grade English and Maths
• NVQ3 in the relevant area (e.g. business administration, customer service) is desirable
• Proven experience of working to deadlines and prioritising workloads
• Ability to extract and interrogate data from computer systems
• Good organisational and planning skills
• Proficient user or Microsoft packages including Word, Excel, Outlook and Teams

About us

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £29,795 per annum (rising to £31,363 per annum after 12 months, subject to satisfactory performance)

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

In clusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.