Operations Manager - Fire and Security

Sanctuary Group; Glasgow; Hybrid; GBP 59,000 - 62,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme with employer contrib.

Life Assurance

Counselling / Employee support

Cycle to Work scheme

Wellbeing support

Employee discounts

Staff networks

Job summary

Sanctuary Group is seeking an Operations Manager – Fire and Security to lead a regional team covering North, Northwest and Scotland. The role is predominantly home based with a regional admin office, reporting to Head of Operations - Fire and Security, and responsible for performance, budgets and customer delivery.

You will manage recruitment and development of staff, ensure compliance with safety legislation and internal policies, and drive operational excellence across the regions.

Qualifications

• FIA qualification required; NICEIC Fire Detection Units 1, 4 and 6; IFSM qualification in progress or planned with Sanctuary support.
• Experience delivering fire and security operations within a similar setting.
• Ability to recruit, manage and develop staff and implement policy changes.

Responsibilities

• Lead and manage the regional operations team across North, Northwest and Scotland.
• Oversee recruitment, performance and development of staff to meet service needs.
• Ensure cost-effective maintenance service within budgets and policies.
• Draft and implement local plans to guarantee service delivery and customer satisfaction.
• Manage internal maintenance to meet business targets and explore growth opportunities.
• Demonstrate external subcontractor governance and accountability through regular meetings.

Skills

FIA qualification

NICEIC Fire Units 1/4/6

IFSM qualification

Fire & security operations

Staff management

Policy development

Full UK driving licence

Job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Operations Manager - Fire and Security

Covering North, Northwest and Scotland

£59,133 - £62,246 per year Plus Company Car or Car allowance

40 hours per week, Monday to Friday

We have an opportunity for an Operations Manager – Fire and Security to join our Fire and Security Operational team, to cover North, Northwest and Scotland regions. Reporting to the Head of Operations - Fire and Security, you will lead and manage an effective internal operations team comprising two Service Delivery Managers and 16 engineers. In this role, y ou will be responsible for managing operational performance, responding to internal and external escalations , managing and taking responsibility for delivering regional income and expenditure accounts.

The role will be predominately home based with a local regional office for administration tasks managing across the regions therefore, we require an innovative and self-motivated individual with high levels of confidence and key management skills.

The role of Operations Manager will include:

• Managing the recruitment, performance and development of quality staff to ensure that the required skilled staff are available to meet the needs of the service
• Managing the operational delivery of a cost effective Internal Maintenance service by operating within appropriate financial policies and procedures and agreed budgets
• Assisting in drafting and reviewing relevant policies and procedures and effectively communicate and implement these, ensuring effective application of good practice and legal compliance.
• Assisting in the production and implementation of local plans that guarantee service delivery, responds to customer’s requirements and expectations, in accordance with operational requirements
• Assisting in the effective management of the Internal Maintenance service to ensure the timely achievement of business targets and contribute to the development of growth opportunities in accordance with the strategy
• Demonstrate effective external sub-contractor management skills, holding regular governance meetings and demonstration of holding accountability of external resources.

Skills and experiences:

• To ensure full compliance with Building Safety legislation, candidates applying for this role must be qualified to Fire Industry Association ( FIA qualified, NICEIC Fire Detection Units 1, 4 and 6 and IFSM currently undertaking the qualification or prepared to undertake this qualification with the support of Sanctuary Group.
• Previous experience within the fire and security operational delivery
• Working knowledge of fire and security systems
• Strong management skills with a proven ability to effectively recruit, manage and develop staff
• The ability to develop and review policies and procedures
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £57,691 with an additional policy allowance of £1,442 per annum (rising to £60,727 with an additional policy allowance of £1,518 per annum after 12 months, subject to satisfactory performance)

Closing Date: 16 November 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

We work closely with the Home Office in order to prevent unlawful working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.