Administration Officer

NHS; Carlisle; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity has arisen to join a dedicated administration team within the NHS, based at Carleton Clinic in Carlisle. This full-time role offers a dynamic working environment, where you will be responsible for delivering high-quality administrative support to the Crisis Team. You will engage with service users and professionals, ensuring effective communication and organization. If you have strong skills in Microsoft Office, excellent interpersonal abilities, and a passion for making a difference in healthcare, this position is perfect for you. Join a compassionate workforce committed to meeting the demands of modern healthcare.

Qualifications

• Experience in a customer/patient focused environment is essential.
• Typing qualifications or evidence of relevant experience required.

Responsibilities

• Provide high-quality administrative support to the Crisis Team.
• Handle telephone calls and inquiries from service users and professionals.

Skills

Microsoft Office

Communication Skills

Organizational Skills

Typing Skills

Customer Service

Education

O-Level/GCSE or equivalent

Audio Typing qualification

Tools

RiO System

Job description

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

An exciting opportunity has arisen to join our administration team based at Carleton Clinic, Carlisle. This is a full-time post, working 9-5pm, Monday to Friday.

The Cumbria Crisis Team consists of Psychiatrists, Nursing Staff, Assistant Practitioners, Support Workers and Administrative Staff.

We offer assessment, treatment, intervention, and advice for those referred to the service.

To carry out duties as assigned to, working under the direction of the Admin Team Lead and Clinical Leads to ensure a comprehensive, high quality administrative service to the team at all times. The post will also include taking telephone calls for the Crisis Team.

The post holder should be confident dealing with service users and carers on the telephone, alongside dealing with enquires from other professionals.

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet these criteria you will not be shortlisted. Should you be shortlisted for this post, you may be required to undertake a typing test along with a competency based interview.

You will be notified if successfully shortlisted via the email address you provide on your application, please check this regularly following the closing date.

Main duties of the job

Working days are Monday to Friday inclusive.

A good knowledge of Microsoft packages and typing qualifications or evidence of relevant experience is essential for the role.

• Admin or secretarial experience working within a team
• Experience in a customer/patient focused environment
• Excellent communication and interpersonal skills
• A good understanding of the clinical database "RIO" system (not essential as training will be given)
• A good knowledge of Microsoft Word/Office packages and typing qualification or relevant experience
• Excellent verbal and written skills
• Ability to be self-directed, motivated and be able to contribute positively within a team
• Well organised and structured
• Be able to demonstrate flexibility in the role

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Job responsibilities

Please find attached job description for full details.

Interviews will take place on 16th May 2025

Please note remote/online interviews cannot be accommodated.

We welcome your application.

Person Specification

Education and Qualification

• Education and Qualification
• Audio Typing qualification or demonstrable equivalent experience
• General level of education to O-Level/ GCSE or equivalent

Knowledge and Experience

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including e-mail communication
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload

Skills and Competencies

• Excellent communication and interpersonal skills, both verbal and written
• Good organisational and planning skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust